How can we improve WHMCS?

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Default ticket status on reply - please change to "open"

When users submit tickets and we reply to them, we would like the default status to be "open" or would at least like to have the option of assigning "open" as a status.
Thank you,
Matt B.


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you can also use:
You can change this yourself either by going to the template and doing a simple if statement or by going to the admin panel and changing the ticket status name.