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  4. Default ticket status on reply - please change to "open"

Default ticket status on reply - please change to "open"



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Hello,
When users submit tickets and we reply to them, we would like the default status to be "open" or would at least like to have the option of assigning "open" as a status.
Thank you,
Matt B.

2 Comments

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ramf commented 23rd May 15
you can also use:
http://docs.whmcs.com/Support_Ticket_Escalations
Nathan Hilton commented 20th March 15
You can change this yourself either by going to the template and doing a simple if statement or by going to the admin panel and changing the ticket status name.