How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

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Support

178 Ideas Found. Showing page 9 of 9.


2 Votes
Add CC option to Ticket NOTES

Love the CC field on Ticket Replies, but having one on Ticket NOTES would be even better! Can't tell you the number of times I've added a note to a ti...

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3 Votes
Pin Ticket Specific Note to Top

When working with a customer in a ticket, adding the ability to pin a ticket note to the top would be handy. Right now you can add a note to a ticket...

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1 Votes
Ability for Sales/Support Agent to assign ticket to any support department

When entering a ticket from the client portal, a sales/support agent should be able to assign the ticket to any department, not just the ones he/she i...

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5 Votes
New Ticket - Hide canceled services

This is the default behavior in WHMCS. All services (cancelled and terminated as well) are shown in the dropdown list while creating a support ticket....

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0 Votes
disable status auto update

when replying to a ticket, the status is automatically changed to ANSWERED.This has been a problem for years, as often you reply to a ticket to let a...

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1 Votes
Email ticket replies to all staff

The WHMCS behavior is set to send staff replies to tickets only to the client and any other staff that has explicitly watched a particular ticket. W...

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3 Votes
Capability to see To address in Ticket replies

We would like to have the capability to see To address in Ticket replies.The issue is that we have multiple department and addresses and when we have...

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0 Votes
Include posted date/time and separators on quoted replies

When you quote a previous reply in a ticket it currently does not included the date/time of that reply.I would like that info be be included, so the c...

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1 Votes
Set Ticket Status based upon a client's services

How can we set all tickets of certain clients who purchased domain and SSL as HIGH TICKET LEVEL?How can we set all tickets of certain clients who purc...

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2 Votes
Unsubscribe link in emails for support/admin ticket notifications

I've been looking into WHMCS documentation in order to find any config on the matter but it seems there isn't one?Basically what I need is to be able...

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2 Votes
Add a way to search for ticket CC Recipients email addresses via the sidebar Filter Tickets menu

Hi, Now we can use the sidebar Filter Tickets menu to search for ticket by email address, this search will show only the TO email address of such a ti...

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24 Votes
Add a note + change a status of a ticket when there is an `Email Sending Failed` error in the System Activity Log

Hi, Now when sending an ticket reply to a client / contact while there is a problem with the email address - the email will not be sent (although ther...

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0 Votes
subcategories of support

Hello, I would like to submit a new idea for the "support" category, it would be nice to create subcategories when creating support departme...

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3 Votes
Subject drop downs with primary and secondary options

Our team deals with a wide range of issues, instead of having many departments, we have a single help desk as the team works together to solve issues....

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1 Votes
Move ticket note option

Could you please give a better INTERNAL NOTE where agents can leave comments for management or others?Currently, it is added in different color below...

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9 Votes
Auto assign ticket to agent

I would like to see auto assigning of tickets when an agent/staff member replies. Our team often forget to assign a ticket to themselves once they hav...

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2 Votes
Staff position displayed to client when viewing support ticketing system.

This would be defined by users with the permission to edit Administrator accounts, and would be set as an option titled "Position".In the su...

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3 Votes
Support Custom Fields Mandatory for Admins

Hi,Please add an option to select if a Support Ticket Departments Custom Field is mandatory / Required FieldNow we can set the Custom Field to be Requ...

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