Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 9 of 9.
Love the CC field on Ticket Replies, but having one on Ticket NOTES would be even better! Can't tell you the number of times I've added a note to a ti...
When working with a customer in a ticket, adding the ability to pin a ticket note to the top would be handy. Right now you can add a note to a ticket...
When entering a ticket from the client portal, a sales/support agent should be able to assign the ticket to any department, not just the ones he/she i...
This is the default behavior in WHMCS. All services (cancelled and terminated as well) are shown in the dropdown list while creating a support ticket....
when replying to a ticket, the status is automatically changed to ANSWERED.This has been a problem for years, as often you reply to a ticket to let a...
The WHMCS behavior is set to send staff replies to tickets only to the client and any other staff that has explicitly watched a particular ticket. W...
We would like to have the capability to see To address in Ticket replies.The issue is that we have multiple department and addresses and when we have...
When you quote a previous reply in a ticket it currently does not included the date/time of that reply.I would like that info be be included, so the c...
How can we set all tickets of certain clients who purchased domain and SSL as HIGH TICKET LEVEL?How can we set all tickets of certain clients who purc...
I've been looking into WHMCS documentation in order to find any config on the matter but it seems there isn't one?Basically what I need is to be able...
Hi, Now we can use the sidebar Filter Tickets menu to search for ticket by email address, this search will show only the TO email address of such a ti...
Hi, Now when sending an ticket reply to a client / contact while there is a problem with the email address - the email will not be sent (although ther...
Hello, I would like to submit a new idea for the "support" category, it would be nice to create subcategories when creating support departme...
Our team deals with a wide range of issues, instead of having many departments, we have a single help desk as the team works together to solve issues....
Could you please give a better INTERNAL NOTE where agents can leave comments for management or others?Currently, it is added in different color below...
I would like to see auto assigning of tickets when an agent/staff member replies. Our team often forget to assign a ticket to themselves once they hav...
This would be defined by users with the permission to edit Administrator accounts, and would be set as an option titled "Position".In the su...
Hi,Please add an option to select if a Support Ticket Departments Custom Field is mandatory / Required FieldNow we can set the Custom Field to be Requ...