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Auto add salutation to start of support ticket replies

Would be great if WHMCS could have an option to automatically add a salutation to the start of support ticket replies such as:



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@John He is saying automatic and not manually , putting this in ticket signature works perfectly but it leaves 4,5 lines of blank space.
Add this option Properly.
You can do it automatically via the email template or in a predefined reply.
Thanks for the suggestion. This can be done with the following syntax:
You can also use:
[NAME] - Ticket Submitter Full Name
[EMAIL] - Ticket Submitter Email