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Auto add salutation to start of support ticket replies



6 Votes
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Would be great if WHMCS could have an option to automatically add a salutation to the start of support ticket replies such as:

Hello %FIRSTNAME%,

3 Comments

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Mr. P commented 24th February 17
@John He is saying automatic and not manually , putting this in ticket signature works perfectly but it leaves 4,5 lines of blank space.
Add this option Properly.
ramf commented 9th February 17
You can do it automatically via the email template or in a predefined reply.
Official Response
WHMCS commented 4th February 17
Hi,
Thanks for the suggestion. This can be done with the following syntax:
Hello [FIRSTNAME]
You can also use:
[NAME] - Ticket Submitter Full Name
[EMAIL] - Ticket Submitter Email