Share, discuss and vote for what you would like to see added to WHMCS
181 Ideas Found. Showing page 5 of 10.
For some reason, when you add a custom field to WHMCS Support Department, this will be after the customer has filled out the reason for the ticket.It...
While using the escalation rule for ticket TicketStatusChange hook doesn't work.
I'd like to see an option to restrict users to viewing only the tickets they have submitted. Currently any user can see any ticket from anyone.I have...
Option to edit tickets already submitted.As it would work, the tickets already sent would have the option of being edited, if any information is missi...
When importing the first mail into the ticket system, it would make sense that the message history is not cut off.WHMCS currently does not distinguish...
Sometimes it is convenient to edit a support ticket note.This edit should not change the date and position of the note in the ticket.
Hi,It would be great if there is an option to disable ticket auto closure emails for any client. This will help if any client wants to disable ticket...
it's possible to create a form of customer satisfaction with custom fields?
IP addresses of a support ticket created by a client (when logged into WHMCS) already displays the IP address of the client (at that time - when they...
At this time, WHMCS protects the Knowledgebase search by a CSRF token, making it impossible to add a search form to the company website.The only worka...
Hello,This should be stated there when the customer closes the support request. They can think we've closed. This is an urgent problem!
I've worked with another system that allows you to tick a box when creating a ticket in the admin section that resolves/closes the ticket on creation....
I propose to integrate the GPT-4 API by OpenAI into our current ticketing system, not only to improve efficiency and customer service experience but a...
several mail clients, such as Yahoo! mail, insert plain text CSS in replies initiated through those clients..IE: [co]NORMAL TEXT REPLY FROM CLIENT HER...
Option to translate "IP Address" in viewticket.php.
We want our customers to be able to email us and start a ticket, it is essential to part of our clients... but the problem is, it means that we have n...
Right now we can set FROM name in the settings, but it's static and doesn't change.What we noticed in another business using another helpdesk system i...
Hi,Since we are (like the rest of the world) under the effect of the covid 19 pandemic and lot's of business are requested to keep a log of employees...
When working with a customer in a ticket, adding the ability to pin a ticket note to the top would be handy. Right now you can add a note to a ticket...