Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 5 of 9.
Option to edit tickets already submitted.As it would work, the tickets already sent would have the option of being edited, if any information is missi...
When importing the first mail into the ticket system, it would make sense that the message history is not cut off.WHMCS currently does not distinguish...
Sometimes it is convenient to edit a support ticket note.This edit should not change the date and position of the note in the ticket.
Hi,It would be great if there is an option to disable ticket auto closure emails for any client. This will help if any client wants to disable ticket...
it's possible to create a form of customer satisfaction with custom fields?
At this time, WHMCS protects the Knowledgebase search by a CSRF token, making it impossible to add a search form to the company website.The only worka...
Most email clients will not thread tickets together with the same subject, because they are missing a header with a reference to the original email ID...
Hello,This should be stated there when the customer closes the support request. They can think we've closed. This is an urgent problem!
I've worked with another system that allows you to tick a box when creating a ticket in the admin section that resolves/closes the ticket on creation....
several mail clients, such as Yahoo! mail, insert plain text CSS in replies initiated through those clients..IE: [co]NORMAL TEXT REPLY FROM CLIENT HER...
Option to translate "IP Address" in viewticket.php.
We want our customers to be able to email us and start a ticket, it is essential to part of our clients... but the problem is, it means that we have n...
Right now we can set FROM name in the settings, but it's static and doesn't change.What we noticed in another business using another helpdesk system i...
Hi,Since we are (like the rest of the world) under the effect of the covid 19 pandemic and lot's of business are requested to keep a log of employees...
When working with a customer in a ticket, adding the ability to pin a ticket note to the top would be handy. Right now you can add a note to a ticket...
Currently when creating a ticket it defaults to the account holder, and there is no way to choose any of the contacts instead. This of course doesn't...
We would like to have the capability to see To address in Ticket replies.The issue is that we have multiple department and addresses and when we have...
The ticket system usually generates a reply when you submit a new ticket but when you reply to the ticket the old reply and subsequent replies keep ad...
There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them. We ofte...