How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

170 Ideas Found. Showing page 5 of 9.


3 Votes
Tickets Import Filter change for the first Mail was create the ticket

When importing the first mail into the ticket system, it would make sense that the message history is not cut off.WHMCS currently does not distinguish...

3 Votes
Edit support ticket note

Sometimes it is convenient to edit a support ticket note.This edit should not change the date and position of the note in the ticket.

  • No Comments
3 Votes
Option to disable ticket auto closure emails for a client

Hi,It would be great if there is an option to disable ticket auto closure emails for any client. This will help if any client wants to disable ticket...

  • No Comments
3 Votes
Satisfaction customer Form

it's possible to create a form of customer satisfaction with custom fields?

3 Votes
Scheduled Reply

Option to set a scheduled reply in the ticket with date and time.

  • No Comments
3 Votes
Like with the domain checker, add functionality for an external knowledgebase form

At this time, WHMCS protects the Knowledgebase search by a CSRF token, making it impossible to add a search form to the company website.The only worka...

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3 Votes
Thread messages for Google Mail

Most email clients will not thread tickets together with the same subject, because they are missing a header with a reference to the original email ID...

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3 Votes
Customer Ticket Close

Hello,This should be stated there when the customer closes the support request. They can think we've closed. This is an urgent problem!

3 Votes
Resolve on Creation

I've worked with another system that allows you to tick a box when creating a ticket in the admin section that resolves/closes the ticket on creation....

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3 Votes
remove extraneous code from ticket replies

several mail clients, such as Yahoo! mail, insert plain text CSS in replies initiated through those clients..IE: [co]NORMAL TEXT REPLY FROM CLIENT HER...

3 Votes
Option to translate IP Address in viewticket.php

Option to translate "IP Address" in viewticket.php.

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3 Votes
Customize "FROM" name using EmailPreSend hook

Right now we can set FROM name in the settings, but it's static and doesn't change.What we noticed in another business using another helpdesk system i...

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3 Votes
Daily covid 19 admin side popup / questionnaire

Hi,Since we are (like the rest of the world) under the effect of the covid 19 pandemic and lot's of business are requested to keep a log of employees...

3 Votes
Assign tickets to specific contact

Currently when creating a ticket it defaults to the account holder, and there is no way to choose any of the contacts instead. This of course doesn't...

3 Votes
Capability to see To address in Ticket replies

We would like to have the capability to see To address in Ticket replies.The issue is that we have multiple department and addresses and when we have...

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3 Votes
Ticket Mail import to be able to remove old repetitive history

The ticket system usually generates a reply when you submit a new ticket but when you reply to the ticket the old reply and subsequent replies keep ad...

3 Votes
Set status of new tickets

There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them. We ofte...

3 Votes
Subject drop downs with primary and secondary options

Our team deals with a wide range of issues, instead of having many departments, we have a single help desk as the team works together to solve issues....

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3 Votes
Support Custom Fields Mandatory for Admins

Hi,Please add an option to select if a Support Ticket Departments Custom Field is mandatory / Required FieldNow we can set the Custom Field to be Requ...

  • No Comments
2 Votes
Sending Hosting/VPS Product Details over Ticket .

HINormally , when client orders product and pays , product login details are send to client over email automatically . What I want to do is , rather t...

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