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Customer Ticket Close



3 Votes
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Hello,

This should be stated there when the customer closes the support request. They can think we've closed. This is an urgent problem!

2 Comments

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Paweł Jachym commented 17th August 20
email notification
Official Response
WHMCS commented 24th July 20
Hi Maxy,
Thanks for your suggestion. What kind of notification to the customer did you have in mind?
Adding a reply to the ticket, an email notification, or something else?