How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

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Support

178 Ideas Found. Showing page 5 of 9.


38 Votes
Assign ticket to Contact

We often need to assign a ticket to a particular contact but we aren't able to unless we manually update the database with the correct contactid.We ca...

3 Votes
Daily covid 19 admin side popup / questionnaire

Hi,Since we are (like the rest of the world) under the effect of the covid 19 pandemic and lot's of business are requested to keep a log of employees...

4 Votes
Insert predefined block/elements or also tips, alerts, etc in knowledgebase

If you ever seen or used "phpkb" you will know what im talking.A button in the wyswyg give you a list to insert and also preview before inse...

  • No Comments
1 Votes
Allow Random and Sequential Numbers in Ticket Masking

I would like to be able to have another letter and number code that makes sequential numbers and/or sequential letters along with random ones.

2 Votes
Unsubscribe link in emails for support/admin ticket notifications

I've been looking into WHMCS documentation in order to find any config on the matter but it seems there isn't one?Basically what I need is to be able...

  • No Comments
2 Votes
Administrator Roles to be improved upon

The current permissions in the Administrator Roles are a great start, however, based on our latest experience, it needs to be revised to allow the fol...

1 Votes
Pre-made knowledgebase articles

built-in Pre-made WHMCS knowledgebase articles instead of empty knowledgebase page please.

5 Votes
New Ticket - Hide canceled services

This is the default behavior in WHMCS. All services (cancelled and terminated as well) are shown in the dropdown list while creating a support ticket....

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3 Votes
Customer Ticket Close

Hello,This should be stated there when the customer closes the support request. They can think we've closed. This is an urgent problem!

4 Votes
Knowledgebase please add "Save and Continue Editing"

For the knowledgebase TinyMCE UI please add a "Save and Continue Editing" option between "Save Changes" and "Cancel Changes&q...

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5 Votes
Include CC email addresses when merged ticket

When you Merge a ticket, the email addresses of the child ticket are not added as CC.Exemple: https://snipboard.io/nRFcW7.jpg

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1 Votes
Escalation Rules by Hour (out of office)

First of all, my english is not good.I write with the help of translation.So if you don't understand, please ask.Let me try to explain it better.You k...

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3 Votes
Option to edit tickets already submitted

Option to edit tickets already submitted.As it would work, the tickets already sent would have the option of being edited, if any information is missi...

9 Votes
Add the "TO" recipients of an email to the ticket

Hi. Few versions ago WHMCS added a wonderful feature - Auto Add Carbon Copy Recipients to as ticket. This is a superb addition and one that was reques...

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44 Votes
Announcements base image upload (just like the Knowledge base image upload)

I love the fact that "Knowledge base" will in the new version be able to support the image upload functions.That will nt be too complicated...

8 Votes
Change Text editor

I suggest upgrading or replacing the current text editor.The current text editor lacks many features, so I suggest upgrade or replace it with another...

2 Votes
Sending Hosting/VPS Product Details over Ticket .

HINormally , when client orders product and pays , product login details are send to client over email automatically . What I want to do is , rather t...

  • No Comments
1 Votes
Called response with function: "Schedule Send"

Gmail has a very useful function used here in the company which is "Schedule Send". I create the message reply to the client, but choose the...

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13 Votes
Support tickets with option to collect secure data (like whmcs.com)

Just like whmcs.com collects sensitive data.I have to ask clients to often to give me FTP, email, account credentials to investigate a problem.If this...

1 Votes
support forms

I am getting spam from my support email address.I use a forwarder for support email address.The spam can't be blocked as the spam has my email as the...