Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 5 of 9.
Please add flags in tickets ( in the main menu) to mark the tickets having similar problems by color.There is an an example of how the feature looks l...
It will be a great convenience if support agents can access a canned response through keyboard shortcuts by typing something like "#upgrade notic...
we have an issue with a VOIP server being blocked by spam control accidentally from time to time so would like to be able to whitelist specific email...
Currently when creating a ticket it defaults to the account holder, and there is no way to choose any of the contacts instead. This of course doesn't...
We have all system emails from WHMCS send out as our default support email address (e.g. new invoices, payment reminders etc) because often our custom...
every announcement certainly have a important news. so can you automatically email to user when announcement created ?
One thing i love about Kayako helpdesk is agents can view other agents replies while typing them.. ie in WHMCS 6.3 it now shows "AGENT_NAME view...
This is helpful when i have all staffs from that department busy, so i can sign to another one just inviting him.I cant have all staffs in the same de...
Hello,Sometimes we need to attach files with the private notes on Support Tickets, and currently we don't have this option so we have to upload the fi...
Would be great if WHMCS could have an option to automatically add a salutation to the start of support ticket replies such as:Hello %FIRSTNAME%,
We use WHMCS as our main dashboard for issue tracking for both our web hosting and network support business. As such, our needs may exceed the design...
I think WHMCS Should have a bulit in or Addon open to the public that auto-repliesto ticket.WHMCS currently has this feature for their site but it was...
When opening a ticket for a client, we would like to specify which contact of a client should get ticket updates.Ticket updates are always sent to the...
it's possible to create a form of customer satisfaction with custom fields?
Hello,When users submit tickets and we reply to them, we would like the default status to be "open" or would at least like to have the optio...
Setup -> Support Departments allows each department to send or not send the auto responder.I'd like to have the option to select a different auto-r...
HINormally , when client orders product and pays , product login details are send to client over email automatically . What I want to do is , rather t...
I would like to quickly move from ticket to ticket when inside the ticket detail view. If i have a filtered list of tickets and i open one ticket in t...
Hi. Few versions ago WHMCS added a wonderful feature - Auto Add Carbon Copy Recipients to as ticket. This is a superb addition and one that was reques...
https://www.pivotaltracker.com is an agile project planning tool. Currently we use the whmcs project tool for small projects but we use pivotal tracke...