Share, discuss and vote for what you would like to see added to WHMCS
180 Ideas Found. Showing page 9 of 9.
We would find it hugely beneficial to have the option to disable markdown formatting when replying to support tickets.We use a 3rd party live chat pro...
It would be superb if an administrator could directly add another administrators as a ticket watcher. This would need to take into account department...
We would like to see WHMCS with blog functionality. Many sites today have now build their design with WHMCS as the core system. Integration is key for...
One thing i love about Kayako helpdesk is agents can view other agents replies while typing them.. ie in WHMCS 6.3 it now shows "AGENT_NAME view...
Hi, Now any mail imported to the ticket system is converted to plain text by using the strip_tags function.This means that we cannot see the mail as t...
I think WHMCS Should have a bulit in or Addon open to the public that auto-repliesto ticket.WHMCS currently has this feature for their site but it was...
Hi, Can you please add "send as SMS" option to the tickets system?Now we can sent emails to our customers via the ticket system, but sometim...
When opening a ticket for a client, we would like to specify which contact of a client should get ticket updates.Ticket updates are always sent to the...
It would be great if the sender's IP address was included in support tickets automatically.Often a ticket is connected to IP matters (e.g. firewall) a...
Hello,When users submit tickets and we reply to them, we would like the default status to be "open" or would at least like to have the optio...
it's possible to create a form of customer satisfaction with custom fields?
Would be great if WHMCS could have an option to automatically add a salutation to the start of support ticket replies such as:Hello %FIRSTNAME%,
When I insert knowledgebase links on a support tickets from "Insert Knowledgebase Links" it does not show the friendly URL which I have alre...
every announcement certainly have a important news. so can you automatically email to user when announcement created ?
Most of the WHMCS users allow submitting ticket to "Registered" clients only and rest of the emails are bounced. Also, when users submit a t...
We should have the ability to implement timers, just like Ubersmith.. should we need to follow up with a client (sales lead) and or support maintenanc...
We use WHMCS as our main dashboard for issue tracking for both our web hosting and network support business. As such, our needs may exceed the design...
Setup -> Support Departments allows each department to send or not send the auto responder.I'd like to have the option to select a different auto-r...
It would be great if we were able to integrate WHMcs with one of the best support platforms available today.By integrate I mean allowing clients to si...
This is helpful when i have all staffs from that department busy, so i can sign to another one just inviting him.I cant have all staffs in the same de...