How can we improve WHMCS?

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Access canned responses through keyboard shortcut

  • Cal Cheung shared this idea 6 years ago
  • Support

It will be a great convenience if support agents can access a canned response through keyboard shortcuts by typing something like "#upgrade notice". This feature will greatly boost customer support productivity.


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please add shortcut in editor for reply ticket (Predefined_Reply)
for example
if i have Hello in Predefined_Reply , we can add auto is from this shortcut to edtior : !hello
sample :

Best regards
This would be super useful!