Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 8 of 9.
Hi,I have setup my ticket system, that the client can reply back from their email client and not by login to WHMCS.Whenever a client gets a reply back...
Currently when a ticket comes in and a client is linked to it, the only way to remove that client is to select another client. We are needing to remov...
It will be a great convenience if support agents can access a canned response through keyboard shortcuts by typing something like "#upgrade notic...
https://www.pivotaltracker.com is an agile project planning tool. Currently we use the whmcs project tool for small projects but we use pivotal tracke...
I would like to quickly move from ticket to ticket when inside the ticket detail view. If i have a filtered list of tickets and i open one ticket in t...
we have an issue with a VOIP server being blocked by spam control accidentally from time to time so would like to be able to whitelist specific email...
Currently when creating a ticket it defaults to the account holder, and there is no way to choose any of the contacts instead. This of course doesn't...
Could you please give a better INTERNAL NOTE where agents can leave comments for management or others?Currently, it is added in different color below...
Love the CC field on Ticket Replies, but having one on Ticket NOTES would be even better! Can't tell you the number of times I've added a note to a ti...
I noticed there is no option for clients to escalate ticket to higher support if client is not satisfied with support he has been provided for. whmcs...
Hello,So I notice that when I enter a ticket and one of my colleagues is writing a reply you will receive a blue balloon on top saying "Staff sta...
A feature we use in Kayako, is the ability to tag an email addresses which log support tickets to an organisation. We can then set a customer organisa...
Hello,Sometimes we need to attach files with the private notes on Support Tickets, and currently we don't have this option so we have to upload the fi...
This would be defined by users with the permission to edit Administrator accounts, and would be set as an option titled "Position".In the su...
We have all system emails from WHMCS send out as our default support email address (e.g. new invoices, payment reminders etc) because often our custom...
Would it be possible for only the Primary contact and the contact who opened a support ticket to receive email notifications for that ticket. Currentl...
I become very accustom to Markdown formatting and would like to use it when creating Knowledgebase articles.Regards,Martin WrightHostBrew, LLC
We would find it hugely beneficial to have the option to disable markdown formatting when replying to support tickets.We use a 3rd party live chat pro...
It would be superb if an administrator could directly add another administrators as a ticket watcher. This would need to take into account department...
We would like to see WHMCS with blog functionality. Many sites today have now build their design with WHMCS as the core system. Integration is key for...