Share, discuss and vote for what you would like to see added to WHMCS
171 Ideas Found. Showing page 9 of 9.
We are looking to enable previous responses in our ticket responses for clients. I have found the bit on "quoting replies" in a ticket, but...
Hello,Could you please consider a new feature in upcoming whmcs versions to assign all the tickets of a deleted user to some other user we prefer.
Dear All,I can see from Administrator role - it has the below:1)Open New Ticket2)Delete TicketHowever it does not prevent the support user to 1) Reply...
Currently WHMCS only shows this option after a reply exists. I would be rather good when a user opens a ticket to also add CC that will keep track of...
when you quote previous replies on a ticket, it does not include the date/time. I usually want the client to see the date/time of the previous replies...
When you are responding to a ticket and click on the 'Add Billing Entry' it would be nice to have a spot to add quantity and the radio buttons for hou...
IP addresses of a support ticket created by a client (when logged into WHMCS) already displays the IP address of the client (at that time - when they...
Often, the technicians and others are not checking the ticket queue and sometimes tickets become forgotten.I'd like a feature where I can schedule a n...
It is necessary to have control of how to order the articles of the knowledge base, and not only show the most popular articles.
when replying to a ticket, the status is automatically changed to ANSWERED.This has been a problem for years, as often you reply to a ticket to let a...
When you quote a previous reply in a ticket it currently does not included the date/time of that reply.I would like that info be be included, so the c...