How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

171 Ideas Found. Showing page 9 of 9.


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Extend trail for Ticket responses

We are looking to enable previous responses in our ticket responses for clients. I have found the bit on "quoting replies" in a ticket, but...

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About a feature to allow whmcs user to assign the tickets of deleted user to an email id he prefer

Hello,Could you please consider a new feature in upcoming whmcs versions to assign all the tickets of a deleted user to some other user we prefer.

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Read only access for support ticket

Dear All,I can see from Administrator role - it has the below:1)Open New Ticket2)Delete TicketHowever it does not prevent the support user to 1) Reply...

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Allow CC (carbon copy emails) when user open tickets

Currently WHMCS only shows this option after a reply exists. I would be rather good when a user opens a ticket to also add CC that will keep track of...

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please include date/time on quoted replies

when you quote previous replies on a ticket, it does not include the date/time. I usually want the client to see the date/time of the previous replies...

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Specify Quantity on support ticket Add Billing Entry Form

When you are responding to a ticket and click on the 'Add Billing Entry' it would be nice to have a spot to add quantity and the radio buttons for hou...

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Display IP address of support ticket customer REPLIES by clients

IP addresses of a support ticket created by a client (when logged into WHMCS) already displays the IP address of the client (at that time - when they...

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Notifications based on schedule, like every morning at 8am

Often, the technicians and others are not checking the ticket queue and sometimes tickets become forgotten.I'd like a feature where I can schedule a n...

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How displaying the latest articles

It is necessary to have control of how to order the articles of the knowledge base, and not only show the most popular articles.

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disable status auto update

when replying to a ticket, the status is automatically changed to ANSWERED.This has been a problem for years, as often you reply to a ticket to let a...

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Include posted date/time and separators on quoted replies

When you quote a previous reply in a ticket it currently does not included the date/time of that reply.I would like that info be be included, so the c...

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