How can we improve WHMCS?

when you quote previous replies on a ticket, it does not include the date/time. I usually want the client to see the date/time of the previous replies, often to point how how long we have been waiting for a response or because they might say they never received the previous replies.
so I then have to manually go any copy/paste this info from every reply I have quoted.

Please can this be included by default when quoting.