Share, discuss and vote for what you would like to see added to WHMCS
196 Ideas Found. Showing page 8 of 10.
I would like to be able to have another letter and number code that makes sequential numbers and/or sequential letters along with random ones.
It would be useful to adjust the scale used to provide feedback in ticket surveys. For example, right now the rating system uses a scale of 1-10. It w...
A number of our clients use email only to contact us for support. They never visit the ticket area of our support site.These clients tend to CC other...
We started using WHMCS Support Tickets.When a ticket is created, email notifications being sent to the the client would come from the Support Departme...
It serves no useful purpose to HIDE active tickets or to require a "filter" search that does not work the majority of time, wastes time. If...
Please add checksum/hashes for all download install/upgrade zipsWith things like this where there is no details providedhttps://blog.whmcs.com/133679/...
Hi, It would be nice to have other fields besides name, firstname, email for predefined replies.For example- to have a key for a FAQ and add something...
My clients attach and send big files through the ticket system, and it would be convenient to show a progress bar or shown the transfer status of the...
The problem is when one user creates a predefined answer and another one edits and saves it. The first user makes a change again, then this change wil...
Ability to hide/unhide the amount column at support ticket at some roles This can be done in Administrator Roles. For example I have roles sales, mark...
Apreciate you can ADD rules to scalate a TICKET based on SENDER @domain.This can be usefull to have a speficied SLA with a specified company, and not...
When you mouse over the product / service, you could display the description./supporttickets.php
Regarding opening tickets through emails, currently, the system only opens tickets if the email sending the request is already a registered contact fo...
I noticed there is no option for clients to escalate ticket to higher support if client is not satisfied with support he has been provided for. whmcs...
Option to expand products / services without displaying amount.Path: supporttickets.php
There are times when we need more time to work on tickets and when the system automatically closes these tickets, it can lead to a misunderstanding wi...
When entering a ticket from the client portal, a sales/support agent should be able to assign the ticket to any department, not just the ones he/she i...
The WHMCS behavior is set to send staff replies to tickets only to the client and any other staff that has explicitly watched a particular ticket. W...
Currently the translation override will only work for client emails and client interface. I'm not sure why there isn't a matching option for the admin...