Share, discuss and vote for what you would like to see added to WHMCS
171 Ideas Found. Showing page 8 of 9.
Gmail has a very useful function used here in the company which is "Schedule Send". I create the message reply to the client, but choose the...
Apreciate you can ADD rules to scalate a TICKET based on SENDER @domain.This can be usefull to have a speficied SLA with a specified company, and not...
When you mouse over the product / service, you could display the description./supporttickets.php
Regarding opening tickets through emails, currently, the system only opens tickets if the email sending the request is already a registered contact fo...
I noticed there is no option for clients to escalate ticket to higher support if client is not satisfied with support he has been provided for. whmcs...
Option to expand products / services without displaying amount.Path: supporttickets.php
There are times when we need more time to work on tickets and when the system automatically closes these tickets, it can lead to a misunderstanding wi...
When entering a ticket from the client portal, a sales/support agent should be able to assign the ticket to any department, not just the ones he/she i...
The WHMCS behavior is set to send staff replies to tickets only to the client and any other staff that has explicitly watched a particular ticket. W...
Currently the translation override will only work for client emails and client interface. I'm not sure why there isn't a matching option for the admin...
How can we set all tickets of certain clients who purchased domain and SSL as HIGH TICKET LEVEL?How can we set all tickets of certain clients who purc...
For hosting like us that deal mainly with IPs, the AutoCorrect feature in the editor is really annoying. When you type 1.1.1.1 and hit enter, it will...
built-in Pre-made WHMCS knowledgebase articles instead of empty knowledgebase page please.
Could you please give a better INTERNAL NOTE where agents can leave comments for management or others?Currently, it is added in different color below...
I am getting spam from my support email address.I use a forwarder for support email address.The spam can't be blocked as the spam has my email as the...
Currently, when viewing a support ticket there is no link to go back to the ticket list. It's necessary to use the browser back button. However, d...
With more and more companies moving to cloud hosted email services like Microsoft 365, Google Workspace and even OX AppSuite, the ability to manage mu...
Currently the "Allow Insecure Imports" option causes us some problems.One of which is that the ticket owner thinks their replies have been s...
Please add a basic chatbot.... or recommend one...1) customer goes to knowledgebase2) chatbot launches "How can we help"3) customer adds a q...