How can we improve WHMCS?

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showing count for tickets with different status in the header

There are times when we need more time to work on tickets and when the system automatically closes these tickets, it can lead to a misunderstanding with the clients. Although we can change status to on hold, in progress, etc but they're hidden on sidebar. It would be great if this status can be seen clearly on header to make sure we can resolve the issue promptly.

Thanks for considering.

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