Include email addresses that were added via CC to opening ticket and all replies
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sam boulton shared this idea 3 years ago
- Support
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A number of our clients use email only to contact us for support. They never visit the ticket area of our support site.
These clients tend to CC other people in their organisation when they request support or CC our support email address.
We would like it that every address in the email TO and CC header is added to the ticket, then when we reply the reply is sent to all the people in the original email. Much the same way a 'Reply-to-all' works on regular email.
There is also no option to cc others when raising a ticket from the client area.
Someone had previously requested this here but it was not included in the last update is this possible to add in the future?
These clients tend to CC other people in their organisation when they request support or CC our support email address.
We would like it that every address in the email TO and CC header is added to the ticket, then when we reply the reply is sent to all the people in the original email. Much the same way a 'Reply-to-all' works on regular email.
There is also no option to cc others when raising a ticket from the client area.
Someone had previously requested this here but it was not included in the last update is this possible to add in the future?
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