How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

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Support

178 Ideas Found. Showing page 8 of 9.


8 Votes
Include ticket history in email notifications

Hi,I have setup my ticket system, that the client can reply back from their email client and not by login to WHMCS.Whenever a client gets a reply back...

7 Votes
Unlink a client from a support ticket

Currently when a ticket comes in and a client is linked to it, the only way to remove that client is to select another client. We are needing to remov...

5 Votes
Access canned responses through keyboard shortcut

It will be a great convenience if support agents can access a canned response through keyboard shortcuts by typing something like "#upgrade notic...

1 Votes
pivotal tracker integration with support tickets

https://www.pivotaltracker.com is an agile project planning tool. Currently we use the whmcs project tool for small projects but we use pivotal tracke...

  • No Comments
2 Votes
next and previous buttons on ticket detail page

I would like to quickly move from ticket to ticket when inside the ticket detail view. If i have a filtered list of tickets and i open one ticket in t...

  • No Comments
2 Votes
Spam Control Whitelist

we have an issue with a VOIP server being blocked by spam control accidentally from time to time so would like to be able to whitelist specific email...

  • Declined
3 Votes
Assign tickets to specific contact

Currently when creating a ticket it defaults to the account holder, and there is no way to choose any of the contacts instead. This of course doesn't...

1 Votes
Move ticket note option

Could you please give a better INTERNAL NOTE where agents can leave comments for management or others?Currently, it is added in different color below...

  • No Comments
2 Votes
Add CC option to Ticket NOTES

Love the CC field on Ticket Replies, but having one on Ticket NOTES would be even better! Can't tell you the number of times I've added a note to a ti...

  • No Comments
1 Votes
Allow Clients to escalate tickets

I noticed there is no option for clients to escalate ticket to higher support if client is not satisfied with support he has been provided for. whmcs...

  • No Comments
2 Votes
Reply is being written (in real time)

Hello,So I notice that when I enter a ticket and one of my colleagues is writing a reply you will receive a blue balloon on top saying "Staff sta...

  • No Comments
1 Votes
Customer Support ticket Administrators

A feature we use in Kayako, is the ability to tag an email addresses which log support tickets to an organisation. We can then set a customer organisa...

  • No Comments
1 Votes
Add File Upload option in Support Ticket - Private Staff Notes

Hello,Sometimes we need to attach files with the private notes on Support Tickets, and currently we don't have this option so we have to upload the fi...

2 Votes
Staff position displayed to client when viewing support ticketing system.

This would be defined by users with the permission to edit Administrator accounts, and would be set as an option titled "Position".In the su...

  • No Comments
2 Votes
Tickets - Ignore "Automatic reply" in subject lines

We have all system emails from WHMCS send out as our default support email address (e.g. new invoices, payment reminders etc) because often our custom...

53 Votes
Option for contacts to receive replies only for tickets they have opened.

Would it be possible for only the Primary contact and the contact who opened a support ticket to receive email notifications for that ticket. Currentl...

21 Votes
Markdown support in Knowledgebase

I become very accustom to Markdown formatting and would like to use it when creating Knowledgebase articles.Regards,Martin WrightHostBrew, LLC

21 Votes
Option to Disable Markdown Formatting

We would find it hugely beneficial to have the option to disable markdown formatting when replying to support tickets.We use a 3rd party live chat pro...

6 Votes
Add other admins as ticket watchers

It would be superb if an administrator could directly add another administrators as a ticket watcher. This would need to take into account department...

14 Votes
WHMCS Blog Functionality

We would like to see WHMCS with blog functionality. Many sites today have now build their design with WHMCS as the core system. Integration is key for...

  • Declined