Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 8 of 9.
Often, the technicians and others are not checking the ticket queue and sometimes tickets become forgotten.I'd like a feature where I can schedule a n...
Gmail has a very useful function used here in the company which is "Schedule Send". I create the message reply to the client, but choose the...
Apreciate you can ADD rules to scalate a TICKET based on SENDER @domain.This can be usefull to have a speficied SLA with a specified company, and not...
It would be nice to be able to add a group that has support ticket limitations. They're some customers that need to send several tickets for the same...
It would be great if WHMCS favicon.ico icon had an "Awaiting Tickets" Indicator (# of tickets waiting) similar to the way GMail does it for...
I propose to integrate the GPT-4 API by OpenAI into our current ticketing system, not only to improve efficiency and customer service experience but a...
Hello,So I notice that when I enter a ticket and one of my colleagues is writing a reply you will receive a blue balloon on top saying "Staff sta...
It would be helpful to be able to assign a task to a support department so that members can see and take it.Regards.
Hello, We would like the option to stop clients from opening tickets after x 24 hours after it's being closed. This getting my annoying when the ticke...
For the knowledgebase TinyMCE UI please add a "Save and Continue Editing" option between "Save Changes" and "Cancel Changes&q...
If you ever seen or used "phpkb" you will know what im talking.A button in the wyswyg give you a list to insert and also preview before inse...
I noticed there is no option for clients to escalate ticket to higher support if client is not satisfied with support he has been provided for. whmcs...
Option to translate "IP Address" in viewticket.php.
It is necessary to have control of how to order the articles of the knowledge base, and not only show the most popular articles.
There are times when we need more time to work on tickets and when the system automatically closes these tickets, it can lead to a misunderstanding wi...
Right now we can set FROM name in the settings, but it's static and doesn't change.What we noticed in another business using another helpdesk system i...
Allow existing list view, or trello like Board view for tickets. Lot of apps are starting to do this and its awesome. See Gitlab, hubspot, jira,etc
My KB articles are search-engine friendly at the moment, e.g.https://www.example.com/portal/knowledgebase/37/Do-you-have-to-pay-for-a-domain-name-ever...
Add a wysiwyg editor or at least rtl/ltr support to tikets. when system is in RTL and have to write an answer in LTR - there is no such option.