Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 4 of 9.
Would be great if WHMCS could have an option to automatically add a salutation to the start of support ticket replies such as:Hello %FIRSTNAME%,
Instead of removing responses from a ticket to create a new ticket with it would be more beneficial to copy the content of the reply and create the ne...
Hi,Please allow Mail delivery failed: returning message to sender message through the system that prevents an autoresponder from opening a ticket.sinc...
Most email clients will not thread tickets together with the same subject, because they are missing a header with a reference to the original email ID...
This is severeal time that in case a client has several services, and he opens a ticket, and select the related service before submit his query :1 - o...
It will be a great convenience if support agents can access a canned response through keyboard shortcuts by typing something like "#upgrade notic...
Due to the custom fields being on a tab on the support ticket view within the admin it is very easy to miss key information that might have been added...
When you Merge a ticket, the email addresses of the child ticket are not added as CC.Exemple: https://snipboard.io/nRFcW7.jpg
It would be great if the "view ticket screen" on the admin area displayed the server name to which each service belongs to, if that service...
This is the default behavior in WHMCS. All services (cancelled and terminated as well) are shown in the dropdown list while creating a support ticket....
When you create a quote for a potential client, and they reply to that quote, this creates a ticket.It would be very useful if the ticket was linked t...
It is necessary to integrate fields to add social tags in the knowledgebase articles or allow to integrate custom code in the header according to the...
We intend to give weight (degree of difficulty) to each support ticket, starting from 1 the easy to 5 for hard ticket, so that I can count the weight...
It would be helpful to be able to assign a task to a support department so that members can see and take it.Regards.
For the knowledgebase TinyMCE UI please add a "Save and Continue Editing" option between "Save Changes" and "Cancel Changes&q...
If you ever seen or used "phpkb" you will know what im talking.A button in the wyswyg give you a list to insert and also preview before inse...
Option to filter by product / service status on ticket.Example:https://snipboard.io/dtFQKI.jpgPath: supporttickets.php
I previously worked for a hosting company and we used a certain thing for when we did Tickets, and these notes were applied via Ticket Notes, and the...
For some reason, when you add a custom field to WHMCS Support Department, this will be after the customer has filled out the reason for the ticket.It...
While using the escalation rule for ticket TicketStatusChange hook doesn't work.