How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

181 Ideas Found. Showing page 4 of 10.


6 Votes
Auto add salutation to start of support ticket replies

Would be great if WHMCS could have an option to automatically add a salutation to the start of support ticket replies such as:Hello %FIRSTNAME%,

6 Votes
Copy Ticket Messages When Splitting Tickets

Instead of removing responses from a ticket to create a new ticket with it would be more beneficial to copy the content of the reply and create the ne...

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6 Votes
Allow `Mail delivery failed: returning message to sender message` through the system that prevents an autoresponder from opening a ticket

Hi,Please allow Mail delivery failed: returning message to sender message through the system that prevents an autoresponder from opening a ticket.sinc...

6 Votes
Thread messages for Google Mail

Most email clients will not thread tickets together with the same subject, because they are missing a header with a reference to the original email ID...

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6 Votes
Including hosting service information of client when ticket is opened

This is severeal time that in case a client has several services, and he opens a ticket, and select the related service before submit his query :1 - o...

5 Votes
Access canned responses through keyboard shortcut

It will be a great convenience if support agents can access a canned response through keyboard shortcuts by typing something like "#upgrade notic...

5 Votes
Support Tickets - Add custom fields to the main view or within first ticket

Due to the custom fields being on a tab on the support ticket view within the admin it is very easy to miss key information that might have been added...

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5 Votes
Include CC email addresses when merged ticket

When you Merge a ticket, the email addresses of the child ticket are not added as CC.Exemple: https://snipboard.io/nRFcW7.jpg

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5 Votes
Display the service's server name on the view ticket screen

It would be great if the "view ticket screen" on the admin area displayed the server name to which each service belongs to, if that service...

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5 Votes
New Ticket - Hide canceled services

This is the default behavior in WHMCS. All services (cancelled and terminated as well) are shown in the dropdown list while creating a support ticket....

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5 Votes
Unsubscribe link in emails for support/admin ticket notifications

I've been looking into WHMCS documentation in order to find any config on the matter but it seems there isn't one?Basically what I need is to be able...

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4 Votes
links quotes to tickets

When you create a quote for a potential client, and they reply to that quote, this creates a ticket.It would be very useful if the ticket was linked t...

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4 Votes
Social tags un knowledgebase

It is necessary to integrate fields to add social tags in the knowledgebase articles or allow to integrate custom code in the header according to the...

4 Votes
Ticket weight

We intend to give weight (degree of difficulty) to each support ticket, starting from 1 the easy to 5 for hard ticket, so that I can count the weight...

4 Votes
Assign task to support deparment

It would be helpful to be able to assign a task to a support department so that members can see and take it.Regards.

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4 Votes
Knowledgebase please add "Save and Continue Editing"

For the knowledgebase TinyMCE UI please add a "Save and Continue Editing" option between "Save Changes" and "Cancel Changes&q...

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4 Votes
Insert predefined block/elements or also tips, alerts, etc in knowledgebase

If you ever seen or used "phpkb" you will know what im talking.A button in the wyswyg give you a list to insert and also preview before inse...

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4 Votes
Status Filter Products/Services in Ticket

Option to filter by product / service status on ticket.Example:https://snipboard.io/dtFQKI.jpgPath: supporttickets.php

4 Votes
Template for Notes Section on Tickets

I previously worked for a hosting company and we used a certain thing for when we did Tickets, and these notes were applied via Ticket Notes, and the...

4 Votes
WHMCS Ticket Custom Field Location

For some reason, when you add a custom field to WHMCS Support Department, this will be after the customer has filled out the reason for the ticket.It...