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Template for Notes Section on Tickets

  • Michael Foland shared this idea 3 years ago
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I previously worked for a hosting company and we used a certain thing for when we did Tickets, and these notes were applied via Ticket Notes, and the style for the notes was automatically applied in the template when we opened the ticket to reply to it. Would this be possible to add to WHMCS? In a nutshell, they were SOAP notes. Would this be a feasible addition to the ticketing system? In a dream world, the replying support agent could click notes and the note style SOAP was already there in the ticket. Just a thought!

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Official Response
WHMCS commented 24th January 21
Hi Michael,
Thanks for your suggestion.

Would a kind of "predefined reply" functionality for ticket notes meet the need your describing here?
Michael Foland commented 24th January 21
Hello John, I worked for a company at one point and we used SOAPIE notes. I would love to have something like that pre-defined and that each tech would be able to reply with in Private notes :)