How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

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Support

178 Ideas Found. Showing page 4 of 9.


21 Votes
Markdown support in Knowledgebase

I become very accustom to Markdown formatting and would like to use it when creating Knowledgebase articles.Regards,Martin WrightHostBrew, LLC

1 Votes
Pre-made knowledgebase articles

built-in Pre-made WHMCS knowledgebase articles instead of empty knowledgebase page please.

2 Votes
Administrator Roles to be improved upon

The current permissions in the Administrator Roles are a great start, however, based on our latest experience, it needs to be revised to allow the fol...

3 Votes
Option to edit tickets already submitted

Option to edit tickets already submitted.As it would work, the tickets already sent would have the option of being edited, if any information is missi...

2 Votes
Display Product / Service ID

Display new column with Product / Service ID.This can help for tickets like this below, when it's not automated (auto release).Service ID # 2855 requi...

1 Votes
Tooltip Product Description

When you mouse over the product / service, you could display the description./supporttickets.php

1 Votes
Expand with hide amount on ticket

Option to expand products / services without displaying amount.Path: supporttickets.php

1 Votes
support forms

I am getting spam from my support email address.I use a forwarder for support email address.The spam can't be blocked as the spam has my email as the...

2 Votes
IP address in support tickets

It would be great if the sender's IP address was included in support tickets automatically.Often a ticket is connected to IP matters (e.g. firewall) a...

116 Votes
Stop Clients Closing Tickets

I think it would be a great idea if we can stop clients closing certain tickets.For example I would like to stop clients closing tickets that have bee...

10 Votes
Client Specific Knowledgebase Articles - Categories

I think it would be a really good feature to be able to restrict access to individual knowledge base articles and/or knowledge base categories/subcate...

3 Votes
Set status of new tickets

There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them. We ofte...

10 Votes
comment option in knowledge base

Hello,Please add " comment "option in the knowledge base. with disabling or enabling the feature.This will help both clients and new users w...

6 Votes
Including hosting service information of client when ticket is opened

This is severeal time that in case a client has several services, and he opens a ticket, and select the related service before submit his query :1 - o...

9 Votes
Support Hours built-in in WHMCS

Hi,Being WHMCS a support tool with built-in ticketing functionality, it should have "support hours" built-in.That is, allow us to define &qu...

14 Votes
WHMCS Blog Functionality

We would like to see WHMCS with blog functionality. Many sites today have now build their design with WHMCS as the core system. Integration is key for...

  • Declined
4 Votes
WHMCS Ticket Custom Field Location

For some reason, when you add a custom field to WHMCS Support Department, this will be after the customer has filled out the reason for the ticket.It...

1 Votes
Email Support ticket - Automatic Suggestions

As with the form submitted tickets emailed tickets should receive suggested kb articles or predefined replies in the automatic opened ticket response....

3 Votes
remove extraneous code from ticket replies

several mail clients, such as Yahoo! mail, insert plain text CSS in replies initiated through those clients..IE: [co]NORMAL TEXT REPLY FROM CLIENT HER...

1 Votes
Show open support tickets instead of hiding after reply.

It serves no useful purpose to HIDE active tickets or to require a "filter" search that does not work the majority of time, wastes time. If...