Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 4 of 9.
I become very accustom to Markdown formatting and would like to use it when creating Knowledgebase articles.Regards,Martin WrightHostBrew, LLC
built-in Pre-made WHMCS knowledgebase articles instead of empty knowledgebase page please.
The current permissions in the Administrator Roles are a great start, however, based on our latest experience, it needs to be revised to allow the fol...
Option to edit tickets already submitted.As it would work, the tickets already sent would have the option of being edited, if any information is missi...
Display new column with Product / Service ID.This can help for tickets like this below, when it's not automated (auto release).Service ID # 2855 requi...
When you mouse over the product / service, you could display the description./supporttickets.php
Option to expand products / services without displaying amount.Path: supporttickets.php
I am getting spam from my support email address.I use a forwarder for support email address.The spam can't be blocked as the spam has my email as the...
It would be great if the sender's IP address was included in support tickets automatically.Often a ticket is connected to IP matters (e.g. firewall) a...
I think it would be a great idea if we can stop clients closing certain tickets.For example I would like to stop clients closing tickets that have bee...
I think it would be a really good feature to be able to restrict access to individual knowledge base articles and/or knowledge base categories/subcate...
There should be an option to set the status of a new ticket upon creation. Most of the time they are not "open" when we create them. We ofte...
Hello,Please add " comment "option in the knowledge base. with disabling or enabling the feature.This will help both clients and new users w...
This is severeal time that in case a client has several services, and he opens a ticket, and select the related service before submit his query :1 - o...
Hi,Being WHMCS a support tool with built-in ticketing functionality, it should have "support hours" built-in.That is, allow us to define &qu...
We would like to see WHMCS with blog functionality. Many sites today have now build their design with WHMCS as the core system. Integration is key for...
For some reason, when you add a custom field to WHMCS Support Department, this will be after the customer has filled out the reason for the ticket.It...
As with the form submitted tickets emailed tickets should receive suggested kb articles or predefined replies in the automatic opened ticket response....
several mail clients, such as Yahoo! mail, insert plain text CSS in replies initiated through those clients..IE: [co]NORMAL TEXT REPLY FROM CLIENT HER...
It serves no useful purpose to HIDE active tickets or to require a "filter" search that does not work the majority of time, wastes time. If...