Share, discuss and vote for what you would like to see added to WHMCS
182 Ideas Found. Showing page 9 of 10.
Currently, when viewing a support ticket there is no link to go back to the ticket list. It's necessary to use the browser back button. However, d...
With more and more companies moving to cloud hosted email services like Microsoft 365, Google Workspace and even OX AppSuite, the ability to manage mu...
Currently the "Allow Insecure Imports" option causes us some problems.One of which is that the ticket owner thinks their replies have been s...
When a user who has a sub-account submits a ticket, their email gets added to the cc database column, and does not get added to the email column.This...
Please add a basic chatbot.... or recommend one...1) customer goes to knowledgebase2) chatbot launches "How can we help"3) customer adds a q...
We are looking to enable previous responses in our ticket responses for clients. I have found the bit on "quoting replies" in a ticket, but...
When responding to customer support tickets, it would be very useful to have a button/icon which can open a chatGPT window/modal which requires the re...
Hello,Could you please consider a new feature in upcoming whmcs versions to assign all the tickets of a deleted user to some other user we prefer.
would like clients to permit leaving feedback without logging in without also disabling the login requirement for accessing tickets, as we know if the...
Dear All,I can see from Administrator role - it has the below:1)Open New Ticket2)Delete TicketHowever it does not prevent the support user to 1) Reply...
Currently WHMCS only shows this option after a reply exists. I would be rather good when a user opens a ticket to also add CC that will keep track of...
when you quote previous replies on a ticket, it does not include the date/time. I usually want the client to see the date/time of the previous replies...
When you are responding to a ticket and click on the 'Add Billing Entry' it would be nice to have a spot to add quantity and the radio buttons for hou...
Often, the technicians and others are not checking the ticket queue and sometimes tickets become forgotten.I'd like a feature where I can schedule a n...
It would be nice to be able to add a group that has support ticket limitations. They're some customers that need to send several tickets for the same...
It is necessary to have control of how to order the articles of the knowledge base, and not only show the most popular articles.
My KB articles are search-engine friendly at the moment, e.g.https://www.example.com/portal/knowledgebase/37/Do-you-have-to-pay-for-a-domain-name-ever...
Add a wysiwyg editor or at least rtl/ltr support to tikets. when system is in RTL and have to write an answer in LTR - there is no such option.
when replying to a ticket, the status is automatically changed to ANSWERED.This has been a problem for years, as often you reply to a ticket to let a...
When you quote a previous reply in a ticket it currently does not included the date/time of that reply.I would like that info be be included, so the c...