Share, discuss and vote for what you would like to see added to WHMCS
182 Ideas Found. Showing page 8 of 10.
Hi, It would be nice to have other fields besides name, firstname, email for predefined replies.For example- to have a key for a FAQ and add something...
My clients attach and send big files through the ticket system, and it would be convenient to show a progress bar or shown the transfer status of the...
The problem is when one user creates a predefined answer and another one edits and saves it. The first user makes a change again, then this change wil...
Ability to hide/unhide the amount column at support ticket at some roles This can be done in Administrator Roles. For example I have roles sales, mark...
Gmail has a very useful function used here in the company which is "Schedule Send". I create the message reply to the client, but choose the...
Apreciate you can ADD rules to scalate a TICKET based on SENDER @domain.This can be usefull to have a speficied SLA with a specified company, and not...
When you mouse over the product / service, you could display the description./supporttickets.php
Regarding opening tickets through emails, currently, the system only opens tickets if the email sending the request is already a registered contact fo...
I noticed there is no option for clients to escalate ticket to higher support if client is not satisfied with support he has been provided for. whmcs...
Option to expand products / services without displaying amount.Path: supporttickets.php
There are times when we need more time to work on tickets and when the system automatically closes these tickets, it can lead to a misunderstanding wi...
When entering a ticket from the client portal, a sales/support agent should be able to assign the ticket to any department, not just the ones he/she i...
The WHMCS behavior is set to send staff replies to tickets only to the client and any other staff that has explicitly watched a particular ticket. W...
Currently the translation override will only work for client emails and client interface. I'm not sure why there isn't a matching option for the admin...
How can we set all tickets of certain clients who purchased domain and SSL as HIGH TICKET LEVEL?How can we set all tickets of certain clients who purc...
For hosting like us that deal mainly with IPs, the AutoCorrect feature in the editor is really annoying. When you type 1.1.1.1 and hit enter, it will...
built-in Pre-made WHMCS knowledgebase articles instead of empty knowledgebase page please.
Could you please give a better INTERNAL NOTE where agents can leave comments for management or others?Currently, it is added in different color below...
I am getting spam from my support email address.I use a forwarder for support email address.The spam can't be blocked as the spam has my email as the...