How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

182 Ideas Found. Showing page 7 of 10.


2 Votes
Staff position displayed to client when viewing support ticketing system.

This would be defined by users with the permission to edit Administrator accounts, and would be set as an option titled "Position".In the su...

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1 Votes
pivotal tracker integration with support tickets

https://www.pivotaltracker.com is an agile project planning tool. Currently we use the whmcs project tool for small projects but we use pivotal tracke...

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1 Votes
Add File Upload option in Support Ticket - Private Staff Notes

Hello,Sometimes we need to attach files with the private notes on Support Tickets, and currently we don't have this option so we have to upload the fi...

1 Votes
Customize "ticket watching" messages

Any administrator on the watchlist of a ticket will be notified upon any change that it might receive.Unfortunately, this email is exactly the same th...

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1 Votes
Email Support ticket - Automatic Suggestions

As with the form submitted tickets emailed tickets should receive suggested kb articles or predefined replies in the automatic opened ticket response....

1 Votes
Knowledgebase Articles in 2 or more categories

Sometimes our articles tend to be related with two or more categories but you can only add an article in one cat.

1 Votes
Akismet Integration

Akismet Integration To Reduce Spam On Support Ticket And Contact Form.

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1 Votes
Add author to an article

An article always has a author but there is no option for adding it automatically

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1 Votes
Escalation Rules by Hour (out of office)

First of all, my english is not good.I write with the help of translation.So if you don't understand, please ask.Let me try to explain it better.You k...

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1 Votes
Keep ticket filters when auto-refreshing

When looking at the support ticket's queue, it would be very nice if the filters you had in place, weren't cleared everytime that the auto-refresh int...

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1 Votes
Add upload date to articles

I want to make a more visual page for knowledgebase as if it was kind of a blog. So that in the knowledge base layout every article can have their aut...

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1 Votes
Customer Support ticket Administrators

A feature we use in Kayako, is the ability to tag an email addresses which log support tickets to an organisation. We can then set a customer organisa...

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1 Votes
Default ticket status on reply - please change to "open"

Hello,When users submit tickets and we reply to them, we would like the default status to be "open" or would at least like to have the optio...

1 Votes
Allow Random and Sequential Numbers in Ticket Masking

I would like to be able to have another letter and number code that makes sequential numbers and/or sequential letters along with random ones.

1 Votes
Ability to adjust feedback rating system

It would be useful to adjust the scale used to provide feedback in ticket surveys. For example, right now the rating system uses a scale of 1-10. It w...

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1 Votes
Include email addresses that were added via CC to opening ticket and all replies

A number of our clients use email only to contact us for support. They never visit the ticket area of our support site.These clients tend to CC other...

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1 Votes
Override sender email address for Support Tickets

We started using WHMCS Support Tickets.When a ticket is created, email notifications being sent to the the client would come from the Support Departme...

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1 Votes
Show open support tickets instead of hiding after reply.

It serves no useful purpose to HIDE active tickets or to require a "filter" search that does not work the majority of time, wastes time. If...

1 Votes
Please add checksum/hashes for all install/upgrade zips

Please add checksum/hashes for all download install/upgrade zipsWith things like this where there is no details providedhttps://blog.whmcs.com/133679/...

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1 Votes
Additional fields for predefined replies

Hi, It would be nice to have other fields besides name, firstname, email for predefined replies.For example- to have a key for a FAQ and add something...

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