How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Support

170 Ideas Found. Showing page 7 of 9.


1 Votes
Knowledgebase Articles in 2 or more categories

Sometimes our articles tend to be related with two or more categories but you can only add an article in one cat.

1 Votes
Akismet Integration

Akismet Integration To Reduce Spam On Support Ticket And Contact Form.

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1 Votes
Add author to an article

An article always has a author but there is no option for adding it automatically

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1 Votes
Escalation Rules by Hour (out of office)

First of all, my english is not good.I write with the help of translation.So if you don't understand, please ask.Let me try to explain it better.You k...

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1 Votes
Keep ticket filters when auto-refreshing

When looking at the support ticket's queue, it would be very nice if the filters you had in place, weren't cleared everytime that the auto-refresh int...

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1 Votes
Add upload date to articles

I want to make a more visual page for knowledgebase as if it was kind of a blog. So that in the knowledge base layout every article can have their aut...

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1 Votes
Customer Support ticket Administrators

A feature we use in Kayako, is the ability to tag an email addresses which log support tickets to an organisation. We can then set a customer organisa...

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1 Votes
Default ticket status on reply - please change to "open"

Hello,When users submit tickets and we reply to them, we would like the default status to be "open" or would at least like to have the optio...

1 Votes
Allow Random and Sequential Numbers in Ticket Masking

I would like to be able to have another letter and number code that makes sequential numbers and/or sequential letters along with random ones.

1 Votes
links quotes to tickets

When you create a quote for a potential client, and they reply to that quote, this creates a ticket.It would be very useful if the ticket was linked t...

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1 Votes
Ability to adjust feedback rating system

It would be useful to adjust the scale used to provide feedback in ticket surveys. For example, right now the rating system uses a scale of 1-10. It w...

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1 Votes
Include email addresses that were added via CC to opening ticket and all replies

A number of our clients use email only to contact us for support. They never visit the ticket area of our support site.These clients tend to CC other...

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1 Votes
Override sender email address for Support Tickets

We started using WHMCS Support Tickets.When a ticket is created, email notifications being sent to the the client would come from the Support Departme...

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1 Votes
Show open support tickets instead of hiding after reply.

It serves no useful purpose to HIDE active tickets or to require a "filter" search that does not work the majority of time, wastes time. If...

1 Votes
Please add checksum/hashes for all install/upgrade zips

Please add checksum/hashes for all download install/upgrade zipsWith things like this where there is no details providedhttps://blog.whmcs.com/133679/...

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1 Votes
Additional fields for predefined replies

Hi, It would be nice to have other fields besides name, firstname, email for predefined replies.For example- to have a key for a FAQ and add something...

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1 Votes
Progress bar when attaching and sending big files

My clients attach and send big files through the ticket system, and it would be convenient to show a progress bar or shown the transfer status of the...

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1 Votes
predefined replies - detect and resolve merge conflicts

The problem is when one user creates a predefined answer and another one edits and saves it. The first user makes a change again, then this change wil...

1 Votes
Ability to hide the amount and disable url at ticket support using admin roles

Ability to hide/unhide the amount column at support ticket at some roles This can be done in Administrator Roles. For example I have roles sales, mark...

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1 Votes
Called response with function: "Schedule Send"

Gmail has a very useful function used here in the company which is "Schedule Send". I create the message reply to the client, but choose the...

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