Share, discuss and vote for what you would like to see added to WHMCS
178 Ideas Found. Showing page 7 of 9.
Hi, Please add a way to select several files to delete from a ticket - instead of one at a time.Now when deleting a file from a ticket we have to clic...
There is this chatbot messenger called Rocketbots. Its AI interface works really well and its really help me with my customer support in terms of quic...
At this time, WHMCS protects the Knowledgebase search by a CSRF token, making it impossible to add a search form to the company website.The only worka...
Subcategory is not shown in breadcrumb and only one level shown !
It would be useful to adjust the scale used to provide feedback in ticket surveys. For example, right now the rating system uses a scale of 1-10. It w...
Due to the custom fields being on a tab on the support ticket view within the admin it is very easy to miss key information that might have been added...
It would be great if the knowledgebase could be switched out, much like the support system can be in WHMCS.For example, changing the KB to a WordPress...
If a person who is not an existing client submits a ticket with a typo in the return address, there should be a method for correcting the typo. As it...
As with the form submitted tickets emailed tickets should receive suggested kb articles or predefined replies in the automatic opened ticket response....
Allow existing list view, or trello like Board view for tickets. Lot of apps are starting to do this and its awesome. See Gitlab, hubspot, jira,etc
several mail clients, such as Yahoo! mail, insert plain text CSS in replies initiated through those clients..IE: [co]NORMAL TEXT REPLY FROM CLIENT HER...
My clients attach and send big files through the ticket system, and it would be convenient to show a progress bar or shown the transfer status of the...
It serves no useful purpose to HIDE active tickets or to require a "filter" search that does not work the majority of time, wastes time. If...
Hi,Being WHMCS a support tool with built-in ticketing functionality, it should have "support hours" built-in.That is, allow us to define &qu...
Hello,Please add " comment "option in the knowledge base. with disabling or enabling the feature.This will help both clients and new users w...
Please add flags in tickets ( in the main menu) to mark the tickets having similar problems by color.There is an an example of how the feature looks l...
That would be great if you could enable the ability to change the status and department of multiple tickets directly from the main menu ( without ente...
There are times when we need more time to work on tickets and when the system automatically closes these tickets, it can lead to a misunderstanding wi...
For some reason, when you add a custom field to WHMCS Support Department, this will be after the customer has filled out the reason for the ticket.It...
Many of the large ticketing systems (Zendesk, SupportPal, FreshDesk, etc.) allow the ability for an administrator/ticket operator to forward an email...