How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Escalation Rules by Hour (out of office)

First of all, my english is not good.
I write with the help of translation.
So if you don't understand, please ask.
Let me try to explain it better.

You know that there is a system called referral in support requests.
If the request is not answered within 10 minutes, it is on hold.
I want to develop this system even more and want something like automatic message outside of working hours. I am sure that many companies also want this.
Our working hours are 09:00-20:00. When someone creates a support request around 21:00 in the evening, our system user automatically says to him "We are out of office hours at the moment. Your request for support will be answered during our working hours." A response is given and put on hold. This was an example. Let it be a panel that we will enter in the form of day and time. I think it's a great idea.
Please take it seriously.

Post the first comment

Login to post a comment.