Share, discuss and vote for what you would like to see added to WHMCS
192 Ideas Found. Showing page 4 of 10.
Hello,When we add a new administrator with permissions to access to assigned tickets only, search bar is still showing sensible information about tick...
When opening a ticket for a client, we would like to specify which contact of a client should get ticket updates.Ticket updates are always sent to the...
Would be great if WHMCS could have an option to automatically add a salutation to the start of support ticket replies such as:Hello %FIRSTNAME%,
On GitHub, when you reference an Issue # or commit ID, it automatically detects it and auto-links it accordingly.When replying to a ticket, or adding...
Instead of removing responses from a ticket to create a new ticket with it would be more beneficial to copy the content of the reply and create the ne...
I propose to integrate the GPT-4 API by OpenAI into our current ticketing system, not only to improve efficiency and customer service experience but a...
To my surprise it is not possible to set a from name of emails send by the support system. Support emails are sent with the from name as the company n...
This is severeal time that in case a client has several services, and he opens a ticket, and select the related service before submit his query :1 - o...
It will be a great convenience if support agents can access a canned response through keyboard shortcuts by typing something like "#upgrade notic...
Due to the custom fields being on a tab on the support ticket view within the admin it is very easy to miss key information that might have been added...
When you Merge a ticket, the email addresses of the child ticket are not added as CC.Exemple: https://snipboard.io/nRFcW7.jpg
It would be great if the "view ticket screen" on the admin area displayed the server name to which each service belongs to, if that service...
I've been looking into WHMCS documentation in order to find any config on the matter but it seems there isn't one?Basically what I need is to be able...
Apple mail, and potentially other mail apps, don't use a simple break line like "---- Original Message ----" and instead use a line like thi...
When responding to customer support tickets, it would be very useful to have a button/icon which can open a chatGPT window/modal which requires the re...
It is necessary to integrate fields to add social tags in the knowledgebase articles or allow to integrate custom code in the header according to the...
We intend to give weight (degree of difficulty) to each support ticket, starting from 1 the easy to 5 for hard ticket, so that I can count the weight...
Gmail has a very useful function used here in the company which is "Schedule Send". I create the message reply to the client, but choose the...
It would be helpful to be able to assign a task to a support department so that members can see and take it.Regards.
For the knowledgebase TinyMCE UI please add a "Save and Continue Editing" option between "Save Changes" and "Cancel Changes&q...