Share, discuss and vote for what you would like to see added to WHMCS
196 Ideas Found. Showing page 7 of 10.
HelloSomething that would be handy is the ability to automatically flag the person who opened a ticket as the owner.This is currently a manual process...
There is this chatbot messenger called Rocketbots. Its AI interface works really well and its really help me with my customer support in terms of quic...
The current permissions in the Administrator Roles are a great start, however, based on our latest experience, it needs to be revised to allow the fol...
We have all system emails from WHMCS send out as our default support email address (e.g. new invoices, payment reminders etc) because often our custom...
We noticed that it is not possible to translate the ticket status to our own language.If we do this (with some database forces), the tickets still get...
Hello,So I notice that when I enter a ticket and one of my colleagues is writing a reply you will receive a blue balloon on top saying "Staff sta...
Display new column with Product / Service ID.This can help for tickets like this below, when it's not automated (auto release).Service ID # 2855 requi...
Love the CC field on Ticket Replies, but having one on Ticket NOTES would be even better! Can't tell you the number of times I've added a note to a ti...
I think WHMCS Should have a bulit in or Addon open to the public that auto-repliesto ticket.WHMCS currently has this feature for their site but it was...
Hi, Now we can use the sidebar Filter Tickets menu to search for ticket by email address, this search will show only the TO email address of such a ti...
This would be defined by users with the permission to edit Administrator accounts, and would be set as an option titled "Position".In the su...
https://www.pivotaltracker.com is an agile project planning tool. Currently we use the whmcs project tool for small projects but we use pivotal tracke...
Hello,Sometimes we need to attach files with the private notes on Support Tickets, and currently we don't have this option so we have to upload the fi...
Any administrator on the watchlist of a ticket will be notified upon any change that it might receive.Unfortunately, this email is exactly the same th...
As with the form submitted tickets emailed tickets should receive suggested kb articles or predefined replies in the automatic opened ticket response....
Sometimes our articles tend to be related with two or more categories but you can only add an article in one cat.
Akismet Integration To Reduce Spam On Support Ticket And Contact Form.
An article always has a author but there is no option for adding it automatically
First of all, my english is not good.I write with the help of translation.So if you don't understand, please ask.Let me try to explain it better.You k...
When looking at the support ticket's queue, it would be very nice if the filters you had in place, weren't cleared everytime that the auto-refresh int...