Feature Requests
Share ideas, discuss and vote on requests from other users in community

Whatsapp Client Notifications

bookandhost shared this idea 1 year ago

Is it possible this way that a customer who registers the domain or a service gets an auto message in their Whatsapp and renewal notice also in the whatsapp.

Comments (32)


Would be really helpful.


Thanks for your requests and comments here.

Our team has been researching what we can do with WhatsApp and have come back with the following potential points of concern:

1. WhatsApp say they restrict the number of businesses that have access to the WhatsApp API (Reference: https://faq.whatsapp.com/en/26000171/?category=5245235), and that access to the API is restricted to Medium and Large businesses only. What have your experiences been in relation to this?

2. Twilio may be an easier path for getting access, albeit Paid access with per message sending costs, however, Twilio states that use must adhere to the WhatsApp Commerce Policy. The WhatsApp Commerce Policy states that WhatsApp Messaging cannot be used by businesses that transact in the sale of, including renewals and upgrades, of digital content, digital subscriptions, or digital accounts (Reference: https://www.whatsapp.com/legal/commerce-policy/). We believe that web hosting would fall under this category. What are your experiences related to this?

Thanks for your feedback!


Telegram seems to have much more relaxed rules on API use:


Telegram might be a better option than WhatsApp, please will you look into it WHMCS Team.