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Whatsapp Client Notifications

  • bookandhost shared this idea 8 years ago
  • Integrations
  • 80 Comments


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Is it possible this way that a customer who registers the domain or a service gets an auto message in their Whatsapp and renewal notice also in the whatsapp.
Merged Ideas
    Whatsapp feature adding
    Can we have a feature where a user can place a request from whatsapp and the update can come to his whatsapp, and the user renewal informations and registration information can be shared on his / her whatsapp number.

Featured Comment

WHMCS commented 9th January 20
Thanks for your requests and comments here.
Our team has been researching what we can do with WhatsApp and have come back with the following potential points of concern:
1. WhatsApp say they restrict the number of businesses that have access to the WhatsApp API (Reference: https://faq.whatsapp.com/en/26000171/?category=5245235), and that access to the API is restricted to Medium and Large businesses only. What have your experiences been in relation to this?
2. Twilio may be an easier path for getting access, albeit Paid access with per message sending costs, however, Twilio states that use must adhere to the WhatsApp Commerce Policy. The WhatsApp Commerce Policy states that WhatsApp Messaging cannot be used by businesses that transact in the sale of, including renewals and upgrades, of digital content, digital subscriptions, or digital accounts (Reference: https://www.whatsapp.com/legal/commerce-policy/). We believe that web hosting would fall under this category. What are your experiences related to this?
Thanks for your feedback!

83 Comments

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Hairstyle Analysis commented 1 month ago
This would be great for automation. We use https://www.hairstyleanalysis.org/ for AI analysis and integrating WhatsApp notifications would help alert users when their style report is ready.
MiMo V2 commented 1 month ago
WhatsApp notifications could be enhanced with AI-generated message content — for example, using reasoning models to craft personalized renewal reminders or onboarding messages based on client data. The MiMo V2 API at https://mimo-v2.com supports both text and voice synthesis (TTS), making it a good fit for generating multi-channel notification content at scale for hosting providers.
Video Tools commented 1 month ago
Great idea! By the way, https://reversevideosearch.org is a great tool for reverse video search and verifying video sources.
kling 3.0 commented 2 months ago
A native WhatsApp notification layer would be most useful if it can send compact onboarding media as well as invoice and renewal text. Many hosting teams now use short AI video explainers for setup steps; one current example is kling 3.0 at https://www.kling3.live/ for creating quick walkthrough clips that can be linked from client messages.
Happy Horse commented 2 months ago
A built-in WhatsApp flow would definitely help with onboarding and renewal reminders. We have also seen more teams use short AI-generated product videos to explain setup and billing steps more clearly. Happy Horse is a useful example for creating those quick walkthrough clips: https://www.happy-horse.net/
Motionwell Team commented 2 months ago
Echoing the automation angle here — our team at Motionwell Automation (https://motionwell.com.sg) builds workflow automation + client notification pipelines across industrial IoT; WhatsApp Business API webhooks via Twilio work well for lifecycle events. A native WHMCS hook that exposes invoice/domain events via webhook would unlock this for the wider community without each of us rebuilding the glue.
Ash Game Guide commented 2 months ago
This would be a great addition to WHMCS! WhatsApp integration for client notifications is becoming essential for many hosting providers. I've seen similar notification systems discussed at https://idolsofash.fun - the approach to user engagement through timely notifications is really effective.
BitterCoffee commented 6th February
https://sonnet5.org
BitterCoffee commented 6th February
Great idea about WhatsApp notifications in WHMCS! It's cool to see tech making things easier. Speaking of tech, I've been impressed with <a href="https://sonnet5.org">sonnet" 5 ai</a> for its smart features and affordability—maybe it could help with automation too!
Timothy Hernandez commented 23rd December 25
google
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WHMCSExtensions commented 29th September 25
We can use WhatsApp-web.js for WhatsApp notifications. With this, we can log in by scanning a QR code and then send messages directly to customers.

I have already built a module using this approach, and it has made my work much easier. For example, now I can automatically send messages to clients whenever a new ticket is opened or replied to. Similarly, when a client replies, the admin also receives a WhatsApp notification.

https://whmcsextensions.com/product/whatsapp-notifications-for-whmcs/ - Check here

In addition, the module notifies clients when a service is due for renewal and alerts the admin when a new order is placed.

At the moment, I have focused only on the notification functionality, but I plan to enhance it further. The next step is to allow admins to create and configure their own custom messages, so that personalized messages can be sent automatically.

One more thing worth mentioning — the module also supports sending custom messages directly to any client, whenever needed.
Gianluca Iannotta commented 4th April 25
For this I recommend you to use the SMS manager module of Whmcs services using the 360messenger provider.
Kunnu commented 8th September 24
This would be beneficial feature for us. Please add WhatsApp, Telegram, and other app notification.
Shahid Malla commented 4th May 24
1. Whatsapp Has updated their policy
2. is not valid solution
Fábio Seabra commented 20th July 23
Extremely important resource, e-mail is rarely seen in small and medium-sized companies. It would be acceptable for WHMCS itself to sell API plans, so we would pay an amount to WHMCS that would have a direct contract with META. That is if it is not possible to offer it for free.