WHMCS Feature Requests - Whatsapp Client Notifications

Gathering Feedback

Whatsapp Client Notifications

Gathering Feedback

bookandhost shared this idea 8 years ago
Integrations
114 Comments

563 Votes

Is it possible this way that a customer who registers the domain or a service gets an auto message in their Whatsapp and renewal notice also in the whatsapp.

Merged Ideas

Whatsapp feature adding
Can we have a feature where a user can place a request from whatsapp and the update can come to his whatsapp, and the user renewal informations and registration information can be shared on his / her whatsapp number.

Featured Comment

WHMCS commented 9th January 20

Thanks for your requests and comments here.
Our team has been researching what we can do with WhatsApp and have come back with the following potential points of concern:
1. WhatsApp say they restrict the number of businesses that have access to the WhatsApp API (Reference: https://faq.whatsapp.com/en/26000171/?category=5245235), and that access to the API is restricted to Medium and Large businesses only. What have your experiences been in relation to this?
2. Twilio may be an easier path for getting access, albeit Paid access with per message sending costs, however, Twilio states that use must adhere to the WhatsApp Commerce Policy. The WhatsApp Commerce Policy states that WhatsApp Messaging cannot be used by businesses that transact in the sale of, including renewals and upgrades, of digital content, digital subscriptions, or digital accounts (Reference: https://www.whatsapp.com/legal/commerce-policy/). We believe that web hosting would fall under this category. What are your experiences related to this?
Thanks for your feedback!

117 Comments

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Rob Baker commented 1 month ago

I’m wondering the same thing. It would be useful if a customer could automatically receive a WhatsApp message after registering a domain or service, and then get another message before renewal is due. I’ve been looking at similar automation options for https://westvancouverhomerenovationpros.ca/ and it seems like this could save a lot of manual follow-up.

Rob Baker commented 1 month ago

jhon money maker commented 1 month ago

A WhatsApp notification for newly registered domain details would be a really useful addition. It could help customers receive key information quickly and keep track of their domains more easily.

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jhon money maker commented 1 month ago

Adding domain registration updates to WhatsApp notifications could make the customer experience much smoother. Important details would reach users instantly, helping them stay informed without needing to log in or check their inbox

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jhon money maker commented 1 month ago

It would be great to have domain registration details sent automatically through WhatsApp. This could give customers instant access to important information and make domain management more convenient without relying only on email or WHMCS.

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