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Whatsapp Client Notifications



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Is it possible this way that a customer who registers the domain or a service gets an auto message in their Whatsapp and renewal notice also in the whatsapp.
Merged Ideas
    Whatsapp feature adding
    Can we have a feature where a user can place a request from whatsapp and the update can come to his whatsapp, and the user renewal informations and registration information can be shared on his / her whatsapp number.

Featured Comment

WHMCS commented 9th January 20
Thanks for your requests and comments here.
Our team has been researching what we can do with WhatsApp and have come back with the following potential points of concern:
1. WhatsApp say they restrict the number of businesses that have access to the WhatsApp API (Reference: https://faq.whatsapp.com/en/26000171/?category=5245235), and that access to the API is restricted to Medium and Large businesses only. What have your experiences been in relation to this?
2. Twilio may be an easier path for getting access, albeit Paid access with per message sending costs, however, Twilio states that use must adhere to the WhatsApp Commerce Policy. The WhatsApp Commerce Policy states that WhatsApp Messaging cannot be used by businesses that transact in the sale of, including renewals and upgrades, of digital content, digital subscriptions, or digital accounts (Reference: https://www.whatsapp.com/legal/commerce-policy/). We believe that web hosting would fall under this category. What are your experiences related to this?
Thanks for your feedback!

115 Comments

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Alam commented 2 days ago
Thanks for highlighting these important concerns. WhatsApp can be very useful for customer support and notifications, but the API and Commerce Policy restrictions are definitely worth considering. I’d be interested to hear how smaller hosting businesses have handled these limitations, especially when using WhatsApp alongside other digital services like Android gaming.
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Alam commented 2 days ago
Thanks for sharing these concerns. WhatsApp can be a really useful channel for hosting companies, especially for customer support, notifications, and quick communication, but the API restrictions and Commerce Policy are definitely important factors to consider before moving forward. I think it would also be interesting to explore how businesses in other digital niches, such as Android gaming <a href="https://gamebbrs.com.pk/">BBRS</a>", are approaching WhatsApp communication and customer engagement. Hopefully, more hosting providers can share their real-world experience with WhatsApp API and Twilio integrations, as that would make it easier for others to choose the right approach.
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Adding domain registration updates to WhatsApp notifications could significantly improve the customer experience. It would ensure users receive important updates instantly, keeping them informed without having to log in or constantly check their inbox.

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This is a practical feature for WHMCS users who want to keep customers updated without relying only on email. Sending domain registration and renewal details through WhatsApp could make important reminders easier to receive and notice.

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