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Whatsapp Client Notifications

  • bookandhost shared this idea 4 years ago
  • Integrations
  • 43 Comments


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Is it possible this way that a customer who registers the domain or a service gets an auto message in their Whatsapp and renewal notice also in the whatsapp.
Merged Ideas
    Whatsapp feature adding
    Can we have a feature where a user can place a request from whatsapp and the update can come to his whatsapp, and the user renewal informations and registration information can be shared on his / her whatsapp number.

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Hi,
Meta / Whatsapp changed the process a lot and beginning May 2, 2022, any businesses can start messaging customers after completing the Embedded Signup or On Behalf Of (OBO) onboarding processes. Business verification and display name review will no longer be needed to get started onto the WhatsApp Business Platform. The WhatsApp account checks will be triggered automatically and conducted asynchronously. After sign-up, your business can:

Respond to unlimited customer-initiated conversations in 24-hour messaging windows.
Send business-initiated conversations to 50 unique customers in a rolling 24-hour period per phone number.
Register up to 2 phone numbers.
Once the sign-up flow is complete and all the business profile information is captured, the certificate will be available for download. With unlimited responses to customer-initiated conversations, your business can immediately respond to customers’ questions, such as recent orders or new products.

See more information here:
https://www.facebook.com/business/help/2640149499569241?__cft__[0]=AZVbjM3P_ejCNPnNTC4j-2kKjKPBdN-VzDyGMxIG4J25f7AijFu1wzSKy8ve5kAuVdc24Obr7KKmHgg2F-73006XOQpTpW-oxmVMf4UYSojpvYWWd7BnDyClboFN0nRxcqU8iEXKgD7gvDfhNcvKN4RO0GTE0zpoKPe6233hbUCRaHxgZ2OtMd9nSL1C_om9Sy8&__tn__=-UK-R

Also this is an example on integration done by Pipedrive and WhatsApp by Twilio:

https://support.pipedrive.com/en/article/pipedrive-integration-whatsapp-by-twilio
Please do not add this. Unless it can remain completely isolated from the rest of WHMCS. Facebook / META is such a creepy company.
WhatsApp has updated policy, it can be consider for next level.
Most people won't check emails often. And there are barriers like [email protected] folder, promotions/notifications tabs, etc.

Some people's email addresses will not receive new emails because they may be full or have other issues.

In any case, people will be checking WhatsApp very often and will be engaging back.

I recently started sending WhatsApp notifications manually only for invoice due reminders, and I started seeing that they are immediately renewing their services compared with the email notifications.

Unlike email, WhatsApp is personal and direct. It has some emotional connections than emails.
This is already doable in so many other similar systems... please do your best to truly investigate it and find a solution to make it part of WHMCS.
is it not possible for whmcs to integrate something like https://www.twilio.com/whatsapp
Here in Italy, strangely, people use WhatsApp so much more than the other messaging systems that some of them do not even know how to read an SMS. That said, even if I would love a native integration and actually use an external module to send SMS messages, WhatsApp seems a little difficult to include, because:

1. People can chat you back, so you would need to be able to answer them into WHMCS
2. There are template messages and session messages, and a 24 hours window for answers
3. People can send and receive multimedia messages like files, voice messages, images and so on, so that would need to be managed somehow
Sigh .. who in their right mind would down vote this one? /facepalm
Yes, I also believe telegram is the way to go with that. We already use it for admin notification.
due to the whatsapp policy being very complicated, you could also receive via SMS, invoices due, and some other notifications, SMS would only use whoever you want but it would be a good resource too.
Basically bring https://whmcs.community/topic/290845-whmcs-notify-extended-stop-relying-on-emails-for-client-area-notifications/ to the core of WHMCS
Telegram seems to have much more relaxed rules on API use:
https://core.telegram.org/api

Telegram might be a better option than WhatsApp, please will you look into it WHMCS Team.
Thanks for your requests and comments here.
Our team has been researching what we can do with WhatsApp and have come back with the following potential points of concern:
1. WhatsApp say they restrict the number of businesses that have access to the WhatsApp API (Reference: https://faq.whatsapp.com/en/26000171/?category=5245235), and that access to the API is restricted to Medium and Large businesses only. What have your experiences been in relation to this?
2. Twilio may be an easier path for getting access, albeit Paid access with per message sending costs, however, Twilio states that use must adhere to the WhatsApp Commerce Policy. The WhatsApp Commerce Policy states that WhatsApp Messaging cannot be used by businesses that transact in the sale of, including renewals and upgrades, of digital content, digital subscriptions, or digital accounts (Reference: https://www.whatsapp.com/legal/commerce-policy/). We believe that web hosting would fall under this category. What are your experiences related to this?
Thanks for your feedback!
Would be really helpful.
I also need this feature