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Whatsapp Client Notifications

Gathering Feedback

bookandhost shared this idea 8 years ago
Integrations
91 Comments

553 Votes

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Is it possible this way that a customer who registers the domain or a service gets an auto message in their Whatsapp and renewal notice also in the whatsapp.

Merged Ideas

Whatsapp feature adding
Can we have a feature where a user can place a request from whatsapp and the update can come to his whatsapp, and the user renewal informations and registration information can be shared on his / her whatsapp number.

Featured Comment

WHMCS commented 9th January 20

Thanks for your requests and comments here.
Our team has been researching what we can do with WhatsApp and have come back with the following potential points of concern:
1. WhatsApp say they restrict the number of businesses that have access to the WhatsApp API (Reference: https://faq.whatsapp.com/en/26000171/?category=5245235), and that access to the API is restricted to Medium and Large businesses only. What have your experiences been in relation to this?
2. Twilio may be an easier path for getting access, albeit Paid access with per message sending costs, however, Twilio states that use must adhere to the WhatsApp Commerce Policy. The WhatsApp Commerce Policy states that WhatsApp Messaging cannot be used by businesses that transact in the sale of, including renewals and upgrades, of digital content, digital subscriptions, or digital accounts (Reference: https://www.whatsapp.com/legal/commerce-policy/). We believe that web hosting would fall under this category. What are your experiences related to this?
Thanks for your feedback!

94 Comments

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willson commented 3 days ago

I would definitely find this feature useful. Having WHMCS automatically include relevant domain information in WhatsApp messages would save time and give customers a simple way to stay updated about their domains.

https://y999pk.com.pk/

willson commented 3 days ago

This would be a useful feature for WHMCS users who want to keep their customers informed. Sending domain details directly through WhatsApp could make important registration and renewal updates quicker and easier to notice.

https://sixgamebet.pk/

willson commented 3 days ago

A WhatsApp notification system with automatic domain information would be very helpful for website owners. It could make registration, renewal, and expiry reminders much easier to manage and improve customer communication.

https://pk177games.pk/

willson commented 3 days ago

I think adding automatic domain registration details to WhatsApp notifications would be a valuable improvement. Customers could receive important domain information instantly without having to check their email or WHMCS account.

https://earngame.com.pk/

willson commented 3 days ago

This feature would make domain management much easier for customers. Automatically sending domain registration and renewal information through WhatsApp would provide a faster and more convenient way to keep customers updated.

https://crazygame.com.pk/

willson commented 3 days ago

hostk commented 1 week ago

This is now available.

We’ve developed WhatsSuite - WhatsApp Automation & Business Suite for WHMCS, which provides WhatsApp notifications and automation for invoices, payments, services, domains, support tickets, reminders, and other WHMCS events, with support for Meta WhatsApp Cloud API and Evolution API.

You can find the module and full details here:

https://whmcs.community/topic/360956-whatssuite-whatsapp-automation-business-suite-for-whmcs

willson commented 2 weeks ago

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daniel commented 2 weeks ago

This is a fantastic idea for improving client retention through proactive notifications. Given the complexities of WhatsApp's policies for businesses, ensuring messages are clear, concise, and compliant is paramount. For anyone creating explainer content or needing to distill important information from audio or video sources – perhaps for internal training on policy adherence, or to craft precise renewal messages – a tool like <a href="https://mp3transcript.com/">mp3" to transcript</a> can be incredibly valuable. It helps turn audio and video into transcripts and summaries, which can then be used to formulate accurate, publish-ready content for these crucial client communications.

Alex Rivera commented 3 weeks ago

Great idea — proactive client notifications make a real difference for retention. On the onboarding side, some hosts pair these with short explainer/promo videos; we've been using https://ravvi.ai to generate those clips quickly from a script. Would love to see richer notification channels here.

WHMCSExtensions commented 1 month ago

+1 for this feature.
WhatsApp notifications can significantly improve customer communication and reduce missed invoices and support updates.
For anyone needing it today, there's already a WhatsApp Notification Module for WHMCS available. https://whmcsextensions.com/product/whatsapp-notification-module-for-whmcs/

Vincent commented 1 month ago

Sending automated updates directly to WhatsApp would streamline onboarding for clients visiting my https://www.demolitionadelaide.com.au site.

MoneyPrinterTurbo Online commented 1 month ago

This would genuinely help hosting providers keep clients in the loop. On a related note, for anyone putting together quick promo or explainer clips for their hosting plans, moneyprinterturbo online has been handy for one-click short video generation: https://moneyprinterturbo.app

FastGen Team commented 1 month ago

Big +1 for this. Adding rich media to these WhatsApp notifications would make client updates much clearer — being able to attach a branded visual or a quick status graphic alongside the domain registration details is a nice touch. We generate ours with https://fastgen.app/ and it would pair really well with automated client messaging.

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