Feature Requests
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Multi-company support

Eric Caldwell shared this idea 7 years ago
Under Consideration

WHMCS needs to have a way to support a multi-tennant or multi-company setup. This would allow companies like mine, which have multiple identities to keep branding in tact while at the same time, consolidating all quoting, support, billing, etc. from a single system.

Having to manage 2 installations is a PITA because you then have to have a separate hosting account, SSL, etc. You can already brand the frontend using the template= syntax in the URL.

Thoughts?

Comments (94)

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I would like this too? Not so much to run different brands although would consider it, but more to offer support to various businesses in that we can answer support tickets for different companies but from our own helpdesk. Saves having to log in to different customers helpdesks.

Any update from WHMCS? @Matt?

I also see SupportPal was not mentioned which offers the same, but I'm not sure how good it is, and I don't see any reviews on it.

I'd prefer to use WHMCS for such important work.

I think WHMCS are missing out, because many providers would only run one brand, but may test other brands if it was easy to do with WHMCS.

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>offer support to various businesses in that we can answer support tickets for different companies but from our own helpdesk. Saves having to log in to different customers helpdesks.

When I say that, I mean it would be good to be able to connect to different WHMCS installs (different brands) from the main WHMCS using API username and password. Then the main/primary brand can answer tickets at other WHMCS installs (different brands) from the main WHMCS install (main hosting provider or provider who offer server management services).

Surprised WHMCS haven't jumped all over that.

For example, the primary provider offers support to different hosting brands and charge each different hosting brand £40-100/month for server management/helpdesk support and WHMCS are paid £5-10 for each brand that is connected to the main WHMCS install (main/primary brand).

So really, WHMCS still keep all the licenses they have just their customers can use the software in a better way, and it should increase the license count, not decrease it! Plus additional income for the brands being added to lots of WHMCS licenses.

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Hi Chris,

If you are looking for a module that can connect to other WHMCS installs on a different domain and pull in tickets and allow you to respond to them as you would in your main WHMCS i can look to develop a module for this.

Would it connect to the secondary WHMCS and pull every ticket available or only from a specific department. Would permissions need to be setup on the second WHMCS based on the API Key?

Can you give some more details.

Thanks

Liam

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I'd also like to see this ...

It would be great to be able to add custom domains, assign different website & email templates, use dedicated email addresses and payment info etc. but provision all services from the same set of domain registrars, hosting servers etc etc. and have separate ticketing etc.

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It is an excellent idea, the "multi-company" should be created, many very important CMS in e-commerce such as "Prestashop" offer this option by "default"