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Multi-company support

  • Eric Caldwell shared this idea 11 years ago
  • Core System
  • 85 Comments


339 Votes
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WHMCS needs to have a way to support a multi-tennant or multi-company setup. This would allow companies like mine, which have multiple identities to keep branding in tact while at the same time, consolidating all quoting, support, billing, etc. from a single system.

Having to manage 2 installations is a PITA because you then have to have a separate hosting account, SSL, etc. You can already brand the frontend using the template= syntax in the URL.

Thoughts?

Featured Comment

WHMCS commented 22nd December 20
While we understand there is interest in this type of functionality, full and complete multi-company support would be a very large undertaking and require significant architecture changes to many areas of the WHMCS product. As a result, at this time this is not something we are able to commit to delivering.

107 Comments

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HostXNow commented 12th March 20
I would like this too? Not so much to run different brands although would consider it, but more to offer support to various businesses in that we can answer support tickets for different companies but from our own helpdesk. Saves having to log in to different customers helpdesks.
Any update from WHMCS? @Matt?
I also see SupportPal was not mentioned which offers the same, but I'm not sure how good it is, and I don't see any reviews on it.
I'd prefer to use WHMCS for such important work.

I think WHMCS are missing out, because many providers would only run one brand, but may test other brands if it was easy to do with WHMCS.
HostXNow commented 13th March 20
>offer support to various businesses in that we can answer support tickets for different companies but from our own helpdesk. Saves having to log in to different customers helpdesks.

When I say that, I mean it would be good to be able to connect to different WHMCS installs (different brands) from the main WHMCS using API username and password. Then the main/primary brand can answer tickets at other WHMCS installs (different brands) from the main WHMCS install (main hosting provider or provider who offer server management services).

Surprised WHMCS haven't jumped all over that.

For example, the primary provider offers support to different hosting brands and charge each different hosting brand £40-100/month for server management/helpdesk support and WHMCS are paid £5-10 for each brand that is connected to the main WHMCS install (main/primary brand).

So really, WHMCS still keep all the licenses they have just their customers can use the software in a better way, and it should increase the license count, not decrease it! Plus additional income for the brands being added to lots of WHMCS licenses.
Liam Brown commented 19th March 20
Hi Chris,

If you are looking for a module that can connect to other WHMCS installs on a different domain and pull in tickets and allow you to respond to them as you would in your main WHMCS i can look to develop a module for this.

Would it connect to the secondary WHMCS and pull every ticket available or only from a specific department. Would permissions need to be setup on the second WHMCS based on the API Key?

Can you give some more details.

Thanks
Liam
Sergey commented 4th March 20
We would also pay for that, also 5x and 10x price. We have multiple companies in multiple countries, so different taxes, different payment methods and so on. It's a horror to manage this all and now, after about 1 year of custom development we have it working, but this is a "monster" and every whmcs update takes about a month to test and to check if all customizations are working correctly.
Russ Michaels commented 3rd March 20
Just for the record, I would also be happy to pay for an additional licence for each brand/domain, so as stated, no money lost for WHMCS.
It is such a pain having to maintain multiple separate systems, especially when it comes to support tickets.
Nathan commented 3rd March 20
We purchased the MG module... too many bugs. This is really needed or we are going to have to look for a replacement for WHMCS.
Russ Michaels commented 29th June 19
yes this is exactly what I have said before too.
ResellerChoice commented 18th June 19
This feature is desperately needed.

I'm sure everyone requesting it would be happy to continue to pay for 1 license PER brand so there would be no lost revenue.
Alexis Garcia commented 18th June 19
some modulesgarden modules are OK adn we use it, like time and task manager, cpanel extended, etc, but all always have bugs. Support fix it, but if you buy from modulesgarde need unestand that will have bugs and need time to lead with support until they loggin yo your system and fix it.. and be afraid for new updated, beacuse will break module, will change features as they want and will fix the bugs, but you need patient and time..
Telforce commented 5th June 19
I'm using time and task manager from Modulesgarden, it saves me a ton of time and their support is fine.
David Cassidy commented 4th June 19
If all 239 people that added their votes to this ticket added a comment, maybe WHMCS will put an update on it!
Michael Foland commented 3rd June 19
Modules Garden has a multi brand module... But I think having something like this within WHMCS out of the box would be great!
Revolution commented 4th June 19
Modules Garden is clunky and does not work correctly.
Russ Michaels commented 4th June 19
I wouldn't trust anything from Modules Garden. Any modules I ever tried of theirs was flaky, buddy and unreliable, as was the support. And I have seen plenty of other comments stating the same.
Nathan commented 30th May 19
How long is this going to be under consideration? Hundreds of people already voted for it. Either put it on the roadmap or decline so we know we should find another solution. 6 years is too long...
Russ Michaels commented 4th June 19
I am getting the feeling that they will never implement this as they want us to buy multiple licenses instead.
Although I would gladly pay for 2 licenses if I could do this in a single installation.
Mizo commented 24th May 19
I Agree about that
Catalin commented 7th May 19
I agree this. We have many domains and we need this to manage all our sites in a single whmcs. Please make it asap. We can help you with many things in this case.
Andy Thomas commented 8th April 19
Any update to this? In desperate need of multi-brand support. Anyone know of any alternative platform solutions? It's been years now so there's possibly something else fit for purpose on the market by now.
Mark commented 19th February 19
I am very happy without this functionality. Please focus on more important things!
Nathan commented 19th February 19
This is very important for those of us who need it!
Vytautas B commented 19th February 19
Mark, you are happy because you do not have several companies/domains running hosting business the ones who do (me for example) have very painful process of administration now.
Russ Michaels commented 19th February 19
We are all happy without ANY functionality that Mark want, so please focus on this instead.
NakedWebhost commented 19th February 19
So Mark, thanks for your "I'm alright Jack" attitude. Your comment is both pointless and utterly selfish.
Mark commented 19th February 19
It's not like WHMCS will listen to these requests anyway ;)
In reality I believe that there are far more important things to work on and this request seems to be to large to implement.