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Cancel domain invoice on transferred away

  • Fraser Ray shared this idea 6 years ago
  • Automation
  • 4 Comments


42 Votes
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When a domain is marked as transferred away, the associated invoice needs to be cancelled.

I honestly cannot believe this isn't already built into WHMCS - invoices are cancelled for domains that expire already

4 Comments

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jamie commented 3 days ago
I agree. If WHMCS automatically cancels invoices for expired domains, it seems logical to do the same when a domain is transferred away. Once the service is no longer managed by the provider, any future renewal invoices become unnecessary and can create confusion for both staff and clients. This would be a useful automation feature. https://www.engagepeo.com.co
Haavard D. commented 18th April 24
For most companies operating inside of Europe/EU/EEA the action to cancel og delete an invoice is not allowed by law.
The correct way for all those companies is to issue a credit note invoice as suggested here:
https://requests.whmcs.com/idea/credit-note-in-compliance-with-uk-vat-legislation

If WHMCS will allow to set invoice to cancelled automatically or delete an invoice, at least this needs to be an option under settings.
Mark Yetto commented 31st August 22
Crazy that this is not already covered!! You have us charging clients for services we no longer provide, with no alert to admin about what is happening. Completely blind-sided by this! Makes us appear dishonest... :-/
R-n-R commented 13th November 19
Agreed! Nuff' said