WHMCS Feature Requests - Whatsapp Client Notifications

Gathering Feedback

Whatsapp Client Notifications

Gathering Feedback

bookandhost shared this idea 5 years ago
Integrations
49 Comments

286 Votes

Is it possible this way that a customer who registers the domain or a service gets an auto message in their Whatsapp and renewal notice also in the whatsapp.

Merged Ideas

Whatsapp feature adding
Can we have a feature where a user can place a request from whatsapp and the update can come to his whatsapp, and the user renewal informations and registration information can be shared on his / her whatsapp number.

Featured Comment

WHMCS commented 9th January 20

Thanks for your requests and comments here.
Our team has been researching what we can do with WhatsApp and have come back with the following potential points of concern:
1. WhatsApp say they restrict the number of businesses that have access to the WhatsApp API (Reference: https://faq.whatsapp.com/en/26000171/?category=5245235), and that access to the API is restricted to Medium and Large businesses only. What have your experiences been in relation to this?
2. Twilio may be an easier path for getting access, albeit Paid access with per message sending costs, however, Twilio states that use must adhere to the WhatsApp Commerce Policy. The WhatsApp Commerce Policy states that WhatsApp Messaging cannot be used by businesses that transact in the sale of, including renewals and upgrades, of digital content, digital subscriptions, or digital accounts (Reference: https://www.whatsapp.com/legal/commerce-policy/). We believe that web hosting would fall under this category. What are your experiences related to this?
Thanks for your feedback!

50 Comments

Eduardofsj commented 28th January 20

due to the whatsapp policy being very complicated, you could also receive via SMS, invoices due, and some other notifications, SMS would only use whoever you want but it would be a good resource too.

Tristan Lerisse commented 14th January 20

Basically bring https://whmcs.community/topic/290845-whmcs-notify-extended-stop-relying-on-emails-for-client-area-notifications/ to the core of WHMCS

Eugene Van Staden commented 10th January 20

Telegram seems to have much more relaxed rules on API use:
https://core.telegram.org/api

Telegram might be a better option than WhatsApp, please will you look into it WHMCS Team.

Official Response

WHMCS commented 9th January 20

Rusdi commented 10th December 19

Would be really helpful.

Muhajir commented 20th November 19

I also need this feature

hendranata commented 7th August 19

really need this

jeffer commented 18th June 19

Like alott of other feature requests that are awesome...just add this, go with the time and make whmcs stand out....whmcs is way to basic at this point...whatsapp is already used for many years by alott of people.

Nicolás Zamudio García commented 6th June 19

Im Really interested on this request, please make it possible :3
With Twilio it could be really easy :D

Mizo commented 27th May 19

Very Interested to send notification like the below items

Invoice and servant
Overdue invoice
Invoice Paid
Invoice canceled
Request and be marked as fraud
Ticket and open
Ticket answered
Closed ticket
Suspension service
Service to reactivate
Login alert
Change password

Beside that can open ticket & reply via Whatsapp

Pablo Miatello commented 6th February 19

nobody show this request! I followed for a year without changes!

Blaine commented 3rd February 19

Very interested

Vanderson Diniz do Nascimento commented 5th January 19

I'm very interested! Please, consider

Malith perera commented 11th November 18

please add it

CoriaWeb.es commented 1st November 18

We've been using whatsapp business for a long time. It would be interesting to incorporate it in whmcs.