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Whatsapp Client Notifications

  • bookandhost shared this idea 6 years ago
  • Integrations
  • 56 Comments


461 Votes
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Is it possible this way that a customer who registers the domain or a service gets an auto message in their Whatsapp and renewal notice also in the whatsapp.
Merged Ideas
    Whatsapp feature adding
    Can we have a feature where a user can place a request from whatsapp and the update can come to his whatsapp, and the user renewal informations and registration information can be shared on his / her whatsapp number.

Featured Comment

WHMCS commented 9th January 20
Thanks for your requests and comments here.
Our team has been researching what we can do with WhatsApp and have come back with the following potential points of concern:
1. WhatsApp say they restrict the number of businesses that have access to the WhatsApp API (Reference: https://faq.whatsapp.com/en/26000171/?category=5245235), and that access to the API is restricted to Medium and Large businesses only. What have your experiences been in relation to this?
2. Twilio may be an easier path for getting access, albeit Paid access with per message sending costs, however, Twilio states that use must adhere to the WhatsApp Commerce Policy. The WhatsApp Commerce Policy states that WhatsApp Messaging cannot be used by businesses that transact in the sale of, including renewals and upgrades, of digital content, digital subscriptions, or digital accounts (Reference: https://www.whatsapp.com/legal/commerce-policy/). We believe that web hosting would fall under this category. What are your experiences related to this?
Thanks for your feedback!

58 Comments

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Shahid Malla commented 24th March 22
WhatsApp has updated policy, it can be consider for next level.
Jafar Muhammed commented 23rd October 21
Most people won't check emails often. And there are barriers like sp@m folder, promotions/notifications tabs, etc.

Some people's email addresses will not receive new emails because they may be full or have other issues.

In any case, people will be checking WhatsApp very often and will be engaging back.

I recently started sending WhatsApp notifications manually only for invoice due reminders, and I started seeing that they are immediately renewing their services compared with the email notifications.

Unlike email, WhatsApp is personal and direct. It has some emotional connections than emails.
ramf commented 23rd October 21
This is already doable in so many other similar systems... please do your best to truly investigate it and find a solution to make it part of WHMCS.
HYper Layer commented 1st December 20
is it not possible for whmcs to integrate something like https://www.twilio.com/whatsapp
digitall commented 28th October 20
Here in Italy, strangely, people use WhatsApp so much more than the other messaging systems that some of them do not even know how to read an SMS. That said, even if I would love a native integration and actually use an external module to send SMS messages, WhatsApp seems a little difficult to include, because:

1. People can chat you back, so you would need to be able to answer them into WHMCS
2. There are template messages and session messages, and a 24 hours window for answers
3. People can send and receive multimedia messages like files, voice messages, images and so on, so that would need to be managed somehow
bluesteam commented 2nd June 20
Sigh .. who in their right mind would down vote this one? /facepalm
Michael commented 24th February 20
Yes, I also believe telegram is the way to go with that. We already use it for admin notification.
Eduardofsj commented 28th January 20
due to the whatsapp policy being very complicated, you could also receive via SMS, invoices due, and some other notifications, SMS would only use whoever you want but it would be a good resource too.
Tristan Lerisse commented 14th January 20
Basically bring https://whmcs.community/topic/290845-whmcs-notify-extended-stop-relying-on-emails-for-client-area-notifications/ to the core of WHMCS
Eugene Van Staden commented 10th January 20
Telegram seems to have much more relaxed rules on API use:
https://core.telegram.org/api

Telegram might be a better option than WhatsApp, please will you look into it WHMCS Team.
Official Response
WHMCS commented 9th January 20
Thanks for your requests and comments here.
Our team has been researching what we can do with WhatsApp and have come back with the following potential points of concern:
1. WhatsApp say they restrict the number of businesses that have access to the WhatsApp API (Reference: https://faq.whatsapp.com/en/26000171/?category=5245235), and that access to the API is restricted to Medium and Large businesses only. What have your experiences been in relation to this?
2. Twilio may be an easier path for getting access, albeit Paid access with per message sending costs, however, Twilio states that use must adhere to the WhatsApp Commerce Policy. The WhatsApp Commerce Policy states that WhatsApp Messaging cannot be used by businesses that transact in the sale of, including renewals and upgrades, of digital content, digital subscriptions, or digital accounts (Reference: https://www.whatsapp.com/legal/commerce-policy/). We believe that web hosting would fall under this category. What are your experiences related to this?
Thanks for your feedback!
Rusdi commented 10th December 19
Would be really helpful.
Muhajir commented 20th November 19
I also need this feature
hendranata commented 7th August 19
really need this
jeffer commented 18th June 19
Like alott of other feature requests that are awesome...just add this, go with the time and make whmcs stand out....whmcs is way to basic at this point...whatsapp is already used for many years by alott of people.