Feature Requests
Share ideas, discuss and vote on requests from other users in community
Category
Ticket System
Under Consideration
That would be great if you could enable the ability to change the status and department of multiple tickets directly from the
main menu ( without entering each ticket separately), change the staff's
name without accessing the ticket ( from the main menu as well).
I like this idea
Totally agree, it will significantly simplify the work in WHMCS panel and will save time as well. I vote
It would be great if you can add this feature to WHMCS...
That would be perfect if WHMCS could implement this option.
Hi,
There are several similar requests:
https://requests.whmcs.com/topic/mass-changing-of-ticeksts-status-and-department - 18 votes, shared this idea 1 week ago
https://requests.whmcs.com/topic/mass-re-assign-support-tickets - 23 votes, shared this idea 2 years ago
https://requests.whmcs.com/topic/add-an-option-to-mass-move-tickets-change-status-change-the-flag-change-the-priority - 3 votes shared this idea 1 year ago
and similar - but not exactly the same:
https://requests.whmcs.com/topic/mass-reply-to-tickets - 12 votes, shared this idea 4 years ago
Please consider merging everything to one feature request with 44 / 56 votes.
Thanks!
Ram
The requests we opened are different, if you can merge them, that would be great. I am not able to merge them as each of the topics has their own number of votes.
Could you please help us in merging the topics?
Hi,
Any news regarding this issue?
as I mentioned before there are several similar feature request - I mentioned several of them in my previous post and there are more:
https://requests.whmcs.com/topic/more-options-to-change-multiple-tickets-at-same-time
https://requests.whmcs.com/topic/batch-change-the-statuses-of-multiple-tickets
In total we have about 51 votes without the Mass Reply to Tickets feature (with it we have 63) - This is quite high and should really be considered.
Regards,
Ram
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