Feature Requests
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Ticket close hook

Cameron shared this idea 6 years ago
Already Possible

It would be nice if you could add a ticket close hook which can be called when a ticket is closed by admin or client.

Comments (3)

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2

+1 for this one.

We need it for preventing some tickets to be closed and also send some emails or API requests to customers or other systems.

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It'd be great to have this hook, as we're trying to monitor techsupport operations on the matter of tickets being replied and doing some benchmarks once the ticket's closed.

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Hi,

Thanks for taking the time to submit your feedback. I can advise that the TicketClose hook point is available for this purpose.