How can we improve WHMCS?

Share, discuss and vote for what you would like to see added to WHMCS

Ticket close hook

  • Cameron shared this idea 11 years ago
  • Developers

It would be nice if you could add a ticket close hook which can be called when a ticket is closed by admin or client.


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Thanks for taking the time to submit your feedback. I can advise that the TicketClose hook point is available for this purpose.
Is there any documentation for that? Any at all? Page is empty... When does it happen? Can we prevent the ticket closure?
What WHMCS version are you planning to add?
It'd be great to have this hook, as we're trying to monitor techsupport operations on the matter of tickets being replied and doing some benchmarks once the ticket's closed.
+1 for this one.
We need it for preventing some tickets to be closed and also send some emails or API requests to customers or other systems.