Template for Notes Section on Tickets

Michael Foland shared this idea 3 months ago

Under Consideration

I previously worked for a hosting company and we used a certain thing for when we did Tickets, and these notes were applied via Ticket Notes, and the style for the notes was automatically applied in the template when we opened the ticket to reply to it. Would this be possible to add to WHMCS? In a nutshell, they were SOAP notes. Would this be a feasible addition to the ticketing system? In a dream world, the replying support agent could click notes and the note style SOAP was already there in the ticket. Just a thought!

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Comments (2)

WHMCS John ● 2 months ago

Hi Michael,

Thanks for your suggestion.

Would a kind of "predefined reply" functionality for ticket notes meet the need your describing here?

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Michael Foland ● 2 months ago

Hello John, I worked for a company at one point and we used SOAPIE notes. I would love to have something like that pre-defined and that each tech would be able to reply with in Private notes :)

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