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Technical Support: Avatar

Full Tech shared this idea 5 years ago
Under Consideration

Hello,

It would be great if the support staff (In answering a ticket) the operator has a photo as avatar.

Would be great, that customers can also attach your photograph (can be useful to validate the person)

Also, I attach to customers original invoice issued by our government. Can you create a space, for the view the legal invoice in PDF?

Files: PDF.png
Best Answer
photo

We like the suggestion. One option to implement this would be to introduce Gravatar support. Does anyone have any experience using Gravatar - would it be a good fit for WHMCS and help solve the need for personalization in the ticket system?

Comments (13)

photo
1

Prior to WHMCS, we utilized ClientExec, and it supported Gravatar use. It did help to personalize the experience for end customers. One thing noted is that in the latest WHMCS, Gravatars display within the Admin area, but not for client-facing tickets. Is there any way to open that up in a future minor release?

photo
1

Gravatar is widely used already (WordPress for example) and would be a great addition if it could be added

photo
1

Any movement on this?