Support tickets with option to collect secure data (like whmcs.com)
Just like whmcs.com collects sensitive data.
I have to ask clients to often to give me FTP, email, account credentials to investigate a problem.
If this client was given the opportunity to give this information when opening the ticket, this would result in saved time and a number of responses.
I know there are 3rd party modules on this, but I do not feel safe with this company's development on security.
I've attached 2 screenshots to clarify this.