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Support Ticket Custom Field Type for Encrypted Data

Matthew Dauphinais shared this idea 2 years ago
Under Consideration

Similar to my proposed request for encrypting the support ticket replies in the database, I would like to propose that a custom field type for support tickets be added which will store the data in the database as encrypted, in the same manner that other WHMCS password fields are. This could be done by creating a new field type or by possibly updating the existing Password custom field type to not only mask the data in the front-end form field, but also store the data as encrypted.

Comments (4)

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We are looking for this as well. We need to be able to encrypt the fields the same way the WHMCS helpdesk does on whmcs.com.

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Totally agreed, in order to keep client's exchanged sensitive data via ticket much more secured, the WHMCS needs to add this sensitive data feature [additional text area field] in the support dept ticket [form]. This will encrypt and store client's sensitive data content like passwords in the database after the ticket form submission. Indeed, this is same way as it's currently already done online when submitting a ticket via WHMCS.com So this is something that WHMCS had already implemented and utilized in their own private WHMCS software online version so it's about time fro WHMCS to bring and implement this security and safety feature to the public WHMCS software version for rest of us and our clients. WHMCS can add this ticket sensitive data feature by starting out with only one fixed sensitive data textarea field addition as optional config in main WHMCS settings. (rather than adding sensitive data multi-field config support which might be too complex as initial integration) Thank you!

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Yes, it would be easy to simply have the "password" type field encrypted in the database.

While at it - please allow customer to be able to view the password field in client area.

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I think this should be built in.

I really hope this could be implemented instead of installing modules that later stops working.