Feature Requests
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Category
Ticket System
Insert Knowledgebase Links with friendly URL in Ticket Response
Planned
When I insert knowledgebase links on a support tickets from "Insert Knowledgebase Links" it does not show the friendly URL which I have already enabled.
The insert gives the following;
http://www.tasjeel.ae/order/knowledgebase.php?action=displayarticle&catid=3&id=1
Should be;
http://www.tasjeel.ae/order/knowledgebase/1/Configuring-Outlook.html
I like this idea
Would help educate customers the type of keywords they could type in to the KB to find the relevant articles
If SEO friendly URLs are available in the KB in the client area, some consistency across whmcs would be a good idea.
Hi, when this update ?
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