Insert Knowledgebase Links with friendly URL in Ticket Response

TASJEEL.AE shared this idea 7 years ago

Planned

When I insert knowledgebase links on a support tickets from "Insert Knowledgebase Links" it does not show the friendly URL which I have already enabled.

The insert gives the following;

http://www.tasjeel.ae/order/knowledgebase.php?action=displayarticle&catid=3&id=1

Should be;

http://www.tasjeel.ae/order/knowledgebase/1/Configuring-Outlook.html

I like this idea 0

Comments (5)

roop ● 5 years ago

Would help educate customers the type of keywords they could type in to the KB to find the relevant articles

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xxxmicrobexxx ● 4 years ago

If SEO friendly URLs are available in the KB in the client area, some consistency across whmcs would be a good idea.

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Jaime Gomez ● 2 years ago

Hi, when this update ?

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spiffy ● 9 months ago

Any way to resolve this issue? Bit of a waste fo time to have an insert link function that doesn't work properly. The link results on a 404 error!

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Manuel - PlusPlusHosting ● 6 months ago

Needed from day 0...also will be great if you can add language based too.

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