Feature Requests
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Disable Email to the main account e-mail

jan dijk shared this idea 6 years ago
Under Consideration

Unfortunately there are no options within WHMCS at this time to disable all the emails being sent to the Main account email address. Thus If a client has many contacts and you have many support people working for that client, then the main account gets spammed with a lot of emails, there is no way to disable the main account to not recieve these updates.

the only workarround is to add an dummy email for the main account and add it as contact.i hope for your votes to add these options.

Comments (21)

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I'd like to express our strong support to this request. This seems like something a lot of organization run into and should be addressed. It becomes increasingly hard to explain to our customers this is not possible yet.

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I am new to WHMCS and have just run into this issue. If I had realized this would happen i would probably have chosen something else. It is an incredibly powerful system but has some really simple things wrong with it that i cannot believe haven't been fixed. The forum thread linked above dates back nearly 4 years! I have been looking at adding something to the EmailPreSend hook to see if this behaviour can be fixed that way but so far i havent worked it out

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Hi,

As far as I know WHMCS are aware of this problem and this is not something they are working on / planing to solve.

In my opinion this is a major issue and a very big problem.

Please see the full scenario here:

https://whmcs.community/topic/242497-problem-with-the-ticket-system-and-email-templates/

I guess that the only way to change it is to vote on the feature request and hope for the best...

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Thanks for posting that scenario thread. I also agree with you and the thread +101!

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We are experiencing much the same. We've actually had people request to be removed. What's worse, the business owner won't get invoices as a result, we have to manually email them :(