Feature Requests
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Disable Email to the main account e-mail

jan dijk shared this idea 5 years ago
Under Consideration

Unfortunately there are no options within WHMCS at this time to disable all the emails being sent to the Main account email address. Thus If a client has many contacts and you have many support people working for that client, then the main account gets spammed with a lot of emails, there is no way to disable the main account to not recieve these updates.

the only workarround is to add an dummy email for the main account and add it as contact.i hope for your votes to add these options.

Comments (12)

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Hi,

I voted for the feature because this really is a problem. See here my predicament:

My clients are larger companies, the person who pays the invoices is a differen person who needs the support. Right now i have set the master account holder to the person who needs to pay the invoices, it's someone in the administration department of that company. However this person does not have anything to do with the product that we provide itself. Now the manager of their operational department calls me and i want to make a ticket i am forced to send an e-mail to the person working at the administration department as well even though this person has nothing to do with that support request.

I also find it strange that you cannot change the recipients after the ticket has been created. I can only change the CC recipients in the Options tab.

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Wow, five years??????? I have a better question. How may votes are needed for the idea to be, not considered, not reviewed, not under consideration, but will be added to X version release?

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I would pay easily a thousand a month if they would bump up their development cycle to have weekly updates and address more of these common isues.