Feature Requests
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Disable Email to the main account e-mail

jan dijk shared this idea 6 years ago
Under Consideration

Unfortunately there are no options within WHMCS at this time to disable all the emails being sent to the Main account email address. Thus If a client has many contacts and you have many support people working for that client, then the main account gets spammed with a lot of emails, there is no way to disable the main account to not recieve these updates.

the only workarround is to add an dummy email for the main account and add it as contact.i hope for your votes to add these options.

Comments (16)

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Please, I can't believe this still hasn't been addressed.

The main/master account is oftentimes the company owner/CEO etc etc, they have NO interest in receiving email notifications for all of their sub-accounts support tickets.

This SINGLE issue is pretty much the biggest problem that makes or breaks WHMCS's ticket system for a larger company.

Yet it is SO easy to fix that requires NO effort. If WHMCS fears that some people prefer the current setup, just give us a toggle box, that defaults to ON (so nothing changes right away after the update), to allow us to toggle it to OFF.

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Unfortunately we are moving away from WHMCS because of things like this. However, I understand the primary focus of WHMCS is for hosting solutions only and not designed for a break/fix organization or MSP's (managed service providers). I have been using WHMCS for years and have never really used it for web hosting services. WHMCS is great and to be honest it is very close to being usable for other organization types.

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I don't understand this is still under consideration and not in the roadmap. What we do now for each client is to create a dummy email adress so the main account holder doesn't get a notification for a ticket that regards one of their employees.