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Disable Email to the main account e-mail

jan dijk shared this idea 7 years ago
Completed

Unfortunately there are no options within WHMCS at this time to disable all the emails being sent to the Main account email address. Thus If a client has many contacts and you have many support people working for that client, then the main account gets spammed with a lot of emails, there is no way to disable the main account to not recieve these updates.

the only workarround is to add an dummy email for the main account and add it as contact.i hope for your votes to add these options.

Comments (32)

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Hi,

Thanks!

According to the screenshot you added I understand that you are adding a partial solution to a very big problem.

The main issue here is that there is no real distinction between contacts, sub accounts and main contact / master account holder.

as far as I see it the system should be built around companies with contacts /sub accounts that works in the company and one account (the master account holder) that have access to everything while each contacts /sub accounts can access and manage only his information.

The company itself should not have any direct contact information - It should serve just as a "container" to hold all the company contacts, products, services, domains, invoices and transactions etc. All the other information should be in a contacts /sub accounts level

You can see the full senario and explanation here:

https://whmcs.community/topic/242497-problem-with-the-ticket-system-and-email-templates/

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In general this is the things that are not handled by your solution:

1. When a sub account log in to the customer side - he will see all the tickets from all the other employees of the company . there is no way for him to see and manage only his information - there is an option to manage and see information on the company / main account level or not to have such an option at all - there is no management of information related to a specific contact only.

The system should work in a way that each contact / sub account can log in to the customer area and be able to see and manage only his tickets and information and see only the information we are allowing him to see and manage in the company level.

2. The Merge Fields is the ticket system and in the email system will still show the main account holder information - so if a contact will open a ticket he will get an automatic replay with the main account holder name etc.

The Merge Fields in the ticket system and the email system should reflect the relevant contact / sub account information and not only the master account holder.

3. There is no way to send a Quote to a contact / sub account.

There should be a way to send a Quote directly to a specific contact and not just to the master account holder. such a Quote should be visible in the client area only to the relevant contact / sub account and to the master account holder that can see everything.

4. In the ticket list we will still see under the submitter field the main account holder name - even when a ticket was opened by a contact / sub account.

In the ticket list we should see the name of the contact /sub account that submitted the ticket with the company name in brackets (like we see now in the ticket after we open it).

5. According to your new system - what will happen If we removed the support emails? as far as I understand - the main account holder will not get any support email even for those he submitted... the same for product emails - the master account holder will buy a new product but will not get the welcome email since he don't want to get such a mail for every porches done by a contact /sub account

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So I think that having the option to stop sending emails to the master account holder - is a nice step, but very very far from the main issue here that related to the way WHMCS are working with contacts /sub accounts and the main account holder.

Regards,

Ram

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Hi all,

It's great to see the excitement about this feature! To answer some questions which have been asked a few times:

Support

* For both clients and contacts, you always receive email notifications about updates to tickets that you open.

* For clients, checking the Support email notifications checkbox means you will also receive email notifications about updates to tickets others open within the account.

* So there shouldn't be a combination which would result in no ticket notifications being sent at-all.

General

* A client could indeed miss out on information if they chose not to receive a certain type of email and didn't create a contact to receive them instead.

For example, unchecking the "Invoice Emails" option would mean that no invoice emails or reminders would be sent to the client's email address.

* Clients will always receive the email verification and password reset emails.

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Hi all,

I'm pleased to announce that the 7.10 public beta is now live, featuring new Email Notification options for clients! Please test it out, and let us know your feedback during the pre-release period.

Beta information: https://beta.whmcs.com

Feature documentation: https://docs.whmcs.com/Clients:Profile_Tab#Email_Notifications

Discussion: https://whmcs.community/forum/495-v710-beta-discussion/