Feature Requests
Share ideas, discuss and vote on requests from other users in community
 

client reply ticket notification

Regan Blayney shared this idea 6 years ago
Completed

Bring back the functionality that notified all members of the department when a client replied to a ticket. Do not just notify the assigned admin.

In my opinion, this is a loss of functionality and effects how we service out customers.

Comments (1)

photo
1

This is now possible if members of a department watch a ticket with new functionality introduced in 6.3. Check out the Release Notes here: http://docs.whmcs.com/Version_6.3_Release_Notes