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Auto add salutation to start of support ticket replies

xperience shared this idea 4 years ago
Already Possible

Would be great if WHMCS could have an option to automatically add a salutation to the start of support ticket replies such as:

Hello %FIRSTNAME%,

Comments (3)

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Hi,

Thanks for the suggestion. This can be done with the following syntax:

Hello [FIRSTNAME]

You can also use:

[NAME] - Ticket Submitter Full Name

[EMAIL] - Ticket Submitter Email

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You can do it automatically via the email template or in a predefined reply.

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@John He is saying automatic and not manually , putting this in ticket signature works perfectly but it leaves 4,5 lines of blank space.

Add this option Properly.