Feature Requests
Share ideas, discuss and vote on requests from other users in community
 

Auto add salutation to start of support ticket replies

xperience shared this idea 3 years ago
Already Possible

Would be great if WHMCS could have an option to automatically add a salutation to the start of support ticket replies such as:

Hello %FIRSTNAME%,

Comments (1)

photo
1

Hi,

Thanks for the suggestion. This can be done with the following syntax:

Hello [FIRSTNAME]

You can also use:

[NAME] - Ticket Submitter Full Name

[EMAIL] - Ticket Submitter Email