Feature Requests
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Include ticket history in email notifications

sam kal shared this idea 2 years ago
Under Consideration

Hi,

I have setup my ticket system, that the client can reply back from their email client and not by login to WHMCS.

Whenever a client gets a reply back from the ticket system, it does not include previous replies.

It would be nice to have this feature.

Comments (2)

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1

Hi,

You can add to your Support Ticket Reply Email Template the {$ticket_url} merge field - so when a client receive the email with the ticket reply - he can click on this link ad see all the relevant ticket correspondence.

Thanks!

Ram

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i would love this feature, this way clients don't have to go to the cliant area everytime;

Which is much more convenient.