Feature Requests
Share ideas, discuss and vote on requests from other users in community

Add CC option to Ticket NOTES

Joseph Nelson shared this idea 3 years ago
Under Consideration

Love the CC field on Ticket Replies, but having one on Ticket NOTES would be even better!

Can't tell you the number of times I've added a note to a ticket, and needed more than just one of my staff to be flagged on it.