Access canned responses through keyboard shortcut
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Cal Cheung shared this idea 6 years ago
- Support
- 2 Comments
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It will be a great convenience if support agents can access a canned response through keyboard shortcuts by typing something like "#upgrade notice". This feature will greatly boost customer support productivity.
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please add shortcut in editor for reply ticket (Predefined_Reply)
for example
if i have Hello in Predefined_Reply , we can add auto is from this shortcut to edtior : !hello
sample :
https://help.crisp.chat/en/article/how-to-use-shortcut-replies-1bmff5q/
Best regards