Feature Requests
Share ideas, discuss and vote on requests from other users in community
Category
Knowledge Base
Under Consideration
It would be great if the knowledgebase could be switched out, much like the support system can be in WHMCS.
For example, changing the KB to a WordPress backend would allow for the use of popular page builders, SEO plugins, etc. to significantly improve the WHMCS KB.
I like this idea
Hi Michael,
Thanks for your suggestion. As far as I'm aware Wordpress does not include a Knowledgebase functionality as standard. Is there a specific Wordpress Plugin you'd like to see this work with?
What other systems would you like to see such a feature work with?
Any CMS that allows for categorization of posts would work well, I believe. With WordPress as an example, using the Knowledge Base for Documents and FAQs By Echo Plugins seems like a nice fit since it is open-source.
Raneto also seems like a good alternative to a WP system
http://raneto.com
Some are also using GitHub as a KB authoring platform. Perhaps some integration there would be beneficial as well.
We second the motion to integrate Knowledge Base for Documents and FAQs By Echo Plugins :)
We keep the knowledge base on our website to SEO purposes and would love to have it integrated with WHMCS, for example, to show suggestions in ticket submission view.
+1 for echo knowledgebase plugin integration. This would give everyone the flexibility they've been asking for, win-win.
Zammad.org is an example of a good yet free/open source knowledgebase software. Ability to integrate with it would be incredible.
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