Feature Requests
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3rd Party Knowledgebase Modules

Michael McNees shared this idea 1 year ago
Under Consideration

It would be great if the knowledgebase could be switched out, much like the support system can be in WHMCS.

For example, changing the KB to a WordPress backend would allow for the use of popular page builders, SEO plugins, etc. to significantly improve the WHMCS KB.

Comments (4)

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Hi Michael,

Thanks for your suggestion. As far as I'm aware Wordpress does not include a Knowledgebase functionality as standard. Is there a specific Wordpress Plugin you'd like to see this work with?

What other systems would you like to see such a feature work with?

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Any CMS that allows for categorization of posts would work well, I believe. With WordPress as an example, using the Knowledge Base for Documents and FAQs By Echo Plugins seems like a nice fit since it is open-source.

Raneto also seems like a good alternative to a WP system

http://raneto.com

Some are also using GitHub as a KB authoring platform. Perhaps some integration there would be beneficial as well.

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We second the motion to integrate Knowledge Base for Documents and FAQs By Echo Plugins :)

We keep the knowledge base on our website to SEO purposes and would love to have it integrated with WHMCS, for example, to show suggestions in ticket submission view.

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+1 for echo knowledgebase plugin integration. This would give everyone the flexibility they've been asking for, win-win.